INFINITI of Gwinnett

Velko had exceptional communication throughout the process of purchasing the car. We called to buy the car sight unseen and he conveyed a lot of trust throughout the sale. He sent videos and communica process of purchasing the car. We called to buy the car sight unseen and he conveyed a lot of trust throughout the sale. He sent videos and communicated via text, phone and email to ensure we knew all the details about the condition of the car. He followed up after to make sure the delivery was smooth. One of the very best experiences we have had purchasing a car! We would highly recommend the dealership and Velko to future customers. More

Worst customer service! I’ve been trying to contact them for 2 weeks and have yet to have a call back. Once I bought the car, they will not contact me back because I have an issue and I live 2 and half hour for 2 weeks and have yet to have a call back. Once I bought the car, they will not contact me back because I have an issue and I live 2 and half hours away. More

This is my second Infiniti vehicle and I have always had great customer service. This time Darryl Ferguson was my sales person and he was very knowledgeable on the Infiniti line and helped me decide which v great customer service. This time Darryl Ferguson was my sales person and he was very knowledgeable on the Infiniti line and helped me decide which vehicle worked best for me. More

I must say I had a pleasant time purchasing my new vehicle … everyone was knowledgeable and Velko and Sam were awesome the customer service. USAF GULF WAR VETERAN vehicle … everyone was knowledgeable and Velko and Sam were awesome the customer service. USAF GULF WAR VETERAN More

Smooth Quick and Thorough My appointment was at 9am. we started promptly. Painless process. it seems as if the longest process was the actual test drive of the Q60 Red Sport. T My appointment was at 9am. we started promptly. Painless process. it seems as if the longest process was the actual test drive of the Q60 Red Sport. Tiffani Ho Did an amazing job. not to mention the support she received from Jana Tahirovic. Truely excellent service with an attention to details. I highly recommend Infiniti of Gwinnett. To give you an idea of the level of professionalism and servicing pedigree I'm talking about let me paint a picture. From where I live, to make this transaction. I drove pass 4 Infiniti dealers to get to Infiniti of Gwinnett. Thanks I hope this help future buyers based on my experience. More

Awesome experience Mark went above Nd beyond to get me a great deal. Will refer Ll my friends . He is very professional and polite. Overall great experience. great deal. Will refer Ll my friends . He is very professional and polite. Overall great experience. More

Initially great, disappointed with follow up Diego was great to work with initially, when I came back to exchange some paperwork, Tiffani was also very helpful. Buying a car isn't fun (getting t Diego was great to work with initially, when I came back to exchange some paperwork, Tiffani was also very helpful. Buying a car isn't fun (getting the car is, but it's time consuming waiting on the paperwork and logistics). However since then, we have been VERY disappointed w/ the response/assistance from Sam in finance. A typo in the date of our payment hasn't been fixed - and our initial call was returned a week later w/ "you need to contact infiniti directly". Why does it become our problem to deal with - our payment amount increased so we could have the date we wanted for our payment...only to not have the date actually changed in your system?! I respect and appreciate that ppl go on vacation, and am sorry that the time to make changes in the system expired b/c of that, however there must be exceptions when we tried to make that change. Since then, our calls have not been returned. Disappointed. Sam was initially easy to work with...but since then, seems to have just put us off bc his work is done. More

This was the best car buying experience I have ever had! Everyone was very knowledgeable and went out of there way to be helpful and it didn't take all day!! Everyone was very knowledgeable and went out of there way to be helpful and it didn't take all day!! More

Mark Preston is the best of the best. His customer service is impeccable. He asked us our parameters and made sure our needs were met. There’s no sugarcoating or pressure involved, which was so refre service is impeccable. He asked us our parameters and made sure our needs were met. There’s no sugarcoating or pressure involved, which was so refreshing. We love our vehicle and when ready for our next upgrade we will only be going to Mr. Preston. We can’t thank him enough for the wonderful experience. More

One of the best car experiences I’ve ever had. Mr. Preston was great, he made sure I was put in the best situation. I would recommend him to anyone 10/10 service. He will keep it very real and authent Preston was great, he made sure I was put in the best situation. I would recommend him to anyone 10/10 service. He will keep it very real and authentic, no sugarcoating or watering down information. A very stand up guy. More