INFINITI of Gwinnett

Service department was great! Explained what my car needed now and future needs by the point of view of the client not just trying to “sell me”. needed now and future needs by the point of view of the client not just trying to “sell me”. More

My husband @CFinn left a review at which you all responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a lo responded and left out several details from my visit. 1. The vehicle Greg and I test drove had a very faint whistling whereas my vehicle had a loud whistling that permeates so much even Greg heard it. However, he did not hear this whistling sound in car we test drove. Next, Greg then blamed the manufacturer at which I asked if there was a recall and of that is the case, why is the whistling only on the driver side? He then stated, "I should trade in my vehicle, maybe the whistling is faint in the autographed (QX50 we test drove) then your vehicle because they could have fixed it using different material or parts." Now, wait a minute, my car is new but in order to fix this annoying loud whistling issue, I need to repurchase a vehicle that has different parts. Yeah okay, makes perfect sense, right? 2. Mark did sit with me in my vehicle but again you left off several parts. Mark and Greg both stated they didn't know why I had a guest profile that I could not edit and why I would need to setup 2 user profiles, 1 for each key fob which is essentially 3 profiles. This was the question at hand. Mark then said he would contact some guy to ask about the guest setup as he had never seen it or paid attention to it. Mark then advised me to go back to the sales person I purchased the vehicle from because the setup didn't seem right. 3. The issue with my vehicle Hotspot not connecting has been resolved but after pulling off from the service department, my Bluetooth will not connect. You guys have no clue about these vehicles you service or about customer service. Greg seemed very flustered and was being pulled in several different directions while I was there. Overall, I am disappointed in this experience and service here. We will never purchase another Infiniti (well unless we can find a service department with better service and the competency to actually learn the vehicles they are servicing). Hire as many people you feel is necessary to respond to these negative reviews but the facts are still present in these low reviews about this location specifically; bad communication and customer service, lack in the expertise and knowledge necessary to service these vehicles, dishonesty and a clear lack in morals, character and values. But I guess that’s just the car business huh… I will provide an update to this post once I visit the other location for service. More

I was not sure of the type of car that I wanted to purchase. I visited the Infinity dealership several times over a span of three days. During each visit, Mark was very patient with me throughout the purchase. I visited the Infinity dealership several times over a span of three days. During each visit, Mark was very patient with me throughout the entire process and also gave me several options to choose from. I ended up purchasing a 2020 Q50 3.0T Sport and I love the car. The closing process was very simple and did not take a lot of time to close the deal. Sam Ghazal was great to work with. More

Nasira is one of the BEST sales person that I have dealt with. We purchased and leased several cars throughout our lifetime so I am saying this from experience. with. We purchased and leased several cars throughout our lifetime so I am saying this from experience. More

Nasira is amazing. Her customer service, and product knowledge is unmatched. This is the best experience I’ve ever had buying a car. I recommend her. She’s the best!!! knowledge is unmatched. This is the best experience I’ve ever had buying a car. I recommend her. She’s the best!!! More

Mark and the whole entire team at Infiniti Of Gwinnett were top notch. 100% satisfied with our purchase. We love our new QX80. Thank you guys!!! were top notch. 100% satisfied with our purchase. We love our new QX80. Thank you guys!!! More

Great staff. Very nice dealership. They explained the car, features, add-ons, costs and all paperwork clearly. I’m very pleased with my experience and feel I got a great car. car, features, add-ons, costs and all paperwork clearly. I’m very pleased with my experience and feel I got a great car. More

Awesome customer service and experience. I would recommend to friends and family. Mindful of your time. Great job Calab and Sam. Thanks for your assistance! recommend to friends and family. Mindful of your time. Great job Calab and Sam. Thanks for your assistance! More

I’ve been doing business here since2003. I’ve always had a seamless experience. Velko was a pleasure to do business with. Personable and professional. a seamless experience. Velko was a pleasure to do business with. Personable and professional. More