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INFINITI of Lynnwood

Lynnwood, WA

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Employees
Reviews
Vehicles
4.6
625 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 625 reviews

December 25, 2025

* Continually shifting service estimates * Unclear on details of why estimates continued to slip * Most updates were because I had to call to get an update More

by CJ
Recommend Dealer
No
Employees Worked With
Joel White
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2025 -

INFINITI of Lynnwood responded

Hi CJ, Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the shifting service estimates and the lack of proactive communication. We understand how important clear timelines and consistent updates are, and it’s disappointing to hear that we fell short in this area. Your comments have been shared with our service leadership team so we can address these communication gaps and improve our processes moving forward. We truly value your feedback, as it helps us improve the experience for all of our guests. If you have any other questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 23, 2025

The best services I ever had with professional, honest and extremely friendly. The only place that I trusted. Thanks for your best customer service as always. More

by teddinh3612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and continued trust in us! We’re truly honored to hear that you consider our service the best you’ve ever had and that our team’s professionalism, honesty, and friendliness stand out. Being the only place you trust means a great deal to us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 22, 2025

Excellent professional and friendly service, Regular status updates, loaner car was provided at no charge, Roger and Hoh team did a great job!!! More

by rbinthesea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience and for the wonderful feedback! We’re thrilled to hear that you received excellent, professional, and friendly service, along with regular status updates and a complimentary loaner vehicle. Roger and the Hoh team will be very happy to know they made your experience such a positive one. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 20, 2025

Got a inspection and am very satisfied with the time and information on things to service my sedan More

by Zc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback and for choosing us for your inspection! We’re glad to hear that you were very satisfied with the timing and the detailed information provided regarding service needs for your sedan. Helping our guests stay informed and confident in their vehicle care is always a priority for us. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 17, 2025

Professional and courteous. Greet us promptly and listened to our concerns. Service was promptly completed. Great visit. More

by Terence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2025 -

INFINITI of Lynnwood responded

Thank you, Terence, for sharing your experience! We’re pleased to hear that our team was professional and courteous, greeted you promptly, and took the time to listen to your concerns. We’re glad your service was completed efficiently and that you had a great visit. We truly appreciate your feedback and look forward to serving you again. If you have any questions or concerns, please don’t hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 16, 2025

Sales technician has been spot on addressing needs and what I have needed. I cannot say enough great things about Javier! More

by DEREKWHITE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2025 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Javier did such an outstanding job addressing your needs and providing excellent service. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with him. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 15, 2025

Painless purchase, simple process, honest and straight forward. Overall great people. I have purchased many vehicle and this team was by far the easiest going with ZERO sales pressure, just wanted to make More

by WEBBERCONTRACTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your experience with us! We’re so glad to hear that your purchase was painless and that you appreciated the simple, honest, and straightforward process. It’s especially rewarding to know our team made the experience pressure-free while ensuring you found exactly what you were looking for. We truly value your trust and look forward to assisting you again in the future. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 13, 2025

Very helpful, extremely friendly very knowledgeable about vehicle information. I’m a repeat customer I plan on coming back More

by Snowpaul724
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2025 -

INFINITI of Lynnwood responded

Thank you for your kind feedback and for being a loyal, repeat customer! We’re delighted to hear that our team was very helpful, extremely friendly, and knowledgeable about your vehicle. Your continued trust means so much to us, and we truly look forward to welcoming you back again. If you have any questions or concerns, please do not hesitate to reach out to me. We are committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 04, 2025

Great experience Very helpful and friendly staff Answered all my questions and made recommendations for upkeep of my car More

by EHSKOVRON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the great review! We’re happy to hear that our team was helpful, friendly, and able to answer all your questions. It’s wonderful to know you had a positive experience and received useful recommendations for maintaining your vehicle. We truly appreciate you choosing us and taking the time to share your feedback. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

December 02, 2025

Roger was great to work with. He communicated issues with our vehicle that was pointed out by the auto technician. I would highly recommend this company for auto servicing. More

by kjsporttalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your feedback! We’re glad to hear that Roger provided great communication and clearly explained the issues identified by our technician. It means a lot to know you had a positive service experience and would recommend us for auto care. We truly appreciate your trust and support. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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