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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
607 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 607 reviews

October 14, 2025

Rodger is very friendly. Down to earth friendly. He listens and does things with your request. He has a lot of good qualities of customer service More

by SHAMSUN.NISHAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that you had such a positive experience with Rodger. His friendly, attentive approach truly reflects the level of service we strive to provide every day. We’ll be sure to pass along your compliments to him — feedback like yours means a lot to our team! If you have any questions or need anything in the future, please don’t hesitate to reach out. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 09, 2025

All parties involved worked hard to get us the exact vehicle we were looking for and do it at favorable prices. When the vehicle arrived, we were in and out in about an hour! More

by Josh
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2025 -

INFINITI of Lynnwood responded

Thank you so much for the fantastic 5-star review Josh! We're thrilled to hear that our team was able to find the exact vehicle you were looking for and make the entire process smooth and efficient. It’s always our goal to provide a seamless and satisfying experience from start to finish, and we’re glad we delivered that for you. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 06, 2025

Recently moved from Seattle, 1st experience at Lynnwood Infinity- Roger was polite and professional. When unexpected work needed, answered questions clearly and concisely. Decision was to do work curren More

by bgs1549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Nakagaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your experience and welcome to the Lynnwood area! We're glad to hear that Roger provided polite, professional service and was able to clearly answer your questions during your visit. We appreciate your trust in us to handle the immediate work and completely understand your plan to follow up with your service department in California. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 02, 2025

Very clean professional service. Appreciate that about the dealership. Could ask for a better experience. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your thoughtful review Chris! We're so glad to hear you had a great experience and appreciated the clean, professional environment at our dealership. That’s exactly the standard we strive to maintain every day. If you ever need anything or have questions down the road, please don’t hesitate to reach out. We’re always here to help and committed to providing the best possible service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 30, 2025

Saturday tech couldn’t measure brake pads correctly. Told me incorrect information that I knew was wrong. Disappointed More

by mac.anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Milan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

INFINITI of Lynnwood responded

Thank you for your feedback, Anita. I’m very sorry to hear about your recent experience and the incorrect information you received. That’s not the level of service we strive to provide. We will handle this matter internally and ensure we are being more thorough moving forward. Your input is valuable in helping us improve, and we appreciate you bringing it to our attention. If you have any further questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Sincerely, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 30, 2025

Very courteous and prompt responses to all questions and concerns. Answered all calls and text messages promptly. More

by bill@PreservationPartners.org
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reynaldo marquez
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Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. We're glad to hear that our team was able to provide courteous and prompt responses to all your questions and concerns. Your satisfaction is very important to us, and it's great to know we met your expectations. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 25, 2025

The service department is timely and professional, no long waits and no pressure recommendations for services now or upcoming. Very pleasant quiet waiting area as well. Thank you! More

by deandramac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and 5-star review! We're glad to hear that you had a positive experience with our service department. Providing timely, professional service without pressure is exactly what we strive for, and we're happy to know you enjoyed our comfortable and quiet waiting area as well. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 19, 2025

Hitoshi was amazing to work with. He worked to get us the best rates possible and that was so very appreciated! More

by colbyp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for your wonderful feedback! I’m glad to hear that Hitoshi was able to help you secure the best rates possible. We truly appreciate your kind words and are happy to have been part of your journey. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 19, 2025

Javier was very attentive to our needs. When texting him about a question or concern, he would always respond back in a timely fashion. Hitoshi also was exceptional. After completing a l More

by steve@steveendlich.com
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to share your experience Steve. I’m thrilled to hear that Javier and Hitoshi were attentive and responsive throughout your loan process. Providing timely and thorough support is very important to us, and it’s wonderful to know that they were able to assist you even after your loan was approved. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 11, 2025

Our car buying experience at Lynwood Infiniti was extremely pleasurable. My family was well taken care of with no pressure sales tactics. We were explained all the key features along with a test driv More

by Amit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2025 -

INFINITI of Lynnwood responded

Thank you for sharing your positive experience with us at Lynwood Infiniti! We’re delighted to hear that your family felt well cared for and appreciated our friendly, no-pressure approach. It’s great to know that the test drive and financing process went smoothly for you. If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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