INFINITI of Lynnwood

INFINITI of Lynnwood responded

Hi there, Thank you so much for your kind review! We’re truly glad to hear that you feel confident in the service you receive and that our team has treated you with the respect you deserve. Building trust with our customers is incredibly important to us, so your feedback means a lot. We truly appreciate your support and look forward to continuing to take great care of you! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Hi Catherine, Thank you so much for your kind review! We’re so glad Roger was able to help get you scheduled on short notice and take care of your service, especially when availability online was limited. We know how important it is to stay on top of maintenance, and we’re happy we could accommodate you. We truly appreciate you taking the time to share your experience and your kind words about Roger! If you have any questions or concerns, please do not hesitate to reach out to me. We’re committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your thoughtful review! We’re delighted to hear that Matthew provided such a helpful, informative, and positive experience for you. His honesty and integrity are qualities we truly value, and we’re glad that came through during your visit. We’ll be sure to recognize him for the outstanding impression he made. We also understand that service costs are an important consideration, especially with higher-mileage vehicles, and we appreciate you trusting us with your INFINITI QX4. Your feedback means a great deal to us, and we’re grateful for the opportunity to assist you. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your recommendation, Marcus! We’re thrilled to hear that both our sales and service teams provided you with such a fantastic and seamless experience. Making the process easy and informative is always our goal. Victor will be especially happy to hear your kind words—we’re proud to have him on our team! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for sharing your experience! We’re honored that you chose INFINITI of Lynnwood for such an important purchase and that our team could support you throughout the process. It’s wonderful to hear that our staff provided knowledgeable and helpful guidance during each of your visits, and that you felt confident in your decision to purchase your beautiful QX60 Sport. We’re especially glad that Jason and Victor continued to assist you even after your purchase—ensuring you feel comfortable with all the features is very important to us. We truly appreciate your kind words and recognition of our team. Congratulations on your new vehicle, and we look forward to continuing to support you! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We’re so glad to hear that you’ve had a great experience with our service and repair team. Providing thorough work and being upfront with pricing are top priorities for us, so it’s wonderful to know that stood out to you. We’re also happy you enjoyed our lobby amenities—having a comfortable space with coffee and Wi-Fi while you wait is something we strive to offer all our guests. We truly appreciate your feedback and look forward to serving you again in the future! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for your kind review! We’re glad to hear that our team was helpful and responsive throughout your experience. It’s great that we were able to assist in coordinating your vehicle delivery and connect you with a delivery company to make the process easier for you. We truly appreciate your feedback and are happy we could support your needs! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you so much for your wonderful feedback, Emma! We’re thrilled to hear that you had such a great experience with us both during your purchase and while servicing your vehicle. Roger will be especially happy to hear your kind words—we’re lucky to have him on our team! We truly appreciate your support and look forward to seeing you again. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you, Bill, for your kind words! We’re so glad to hear that Roger was great to work with and that his easygoing and personable approach made your experience a positive one. He’ll truly appreciate your feedback. We look forward to welcoming you back and will be happy to have Roger assist you again next time! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)

INFINITI of Lynnwood responded

Thank you for the fantastic review! We're thrilled to hear that our team provided great service and made your visit quick and hassle-free. We truly appreciate your feedback and look forward to assisting you again in the future. If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: [erica@infinitiofbellevue.com](mailto:erica@infinitiofbellevue.com)