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INFINITI of Lynnwood

Lynnwood, WA

Overview
Employees
Reviews
Vehicles
4.6
550 Reviews
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17305 WA-99

Lynnwood, WA

98037

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Showing 550 reviews

October 06, 2024

I was happy to find the exact car that was advertised & it was in beautiful shape. I felt heard when asking questions and expressing concerns. The team made the experience comfortable. I was happy with my More

by hellojet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex was my sales associate
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your experience with Infiniti of Lynnwood. Congratulations to you too!! We're delighted to hear that you were happy with the car you purchased and that the sales process met your expectations. Regarding the warranty, we apologize for any confusion. Our team will review our internal processes to ensure that this type of misunderstanding doesn't occur again We appreciate your understanding in this matter. We're also glad that the pre-purchase inspection revealed only a minor issue. Our goal is to provide vehicles in excellent condition, and we'll continue to strive for that standard. If you have any further questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 04, 2024

Overall just poor service, my sunroof was replaced but they failed to even vacuum the broken glass from the sunroof off of the moon roof screen shader and now there’s just glass that falls onto my seats. More

by chegoodey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joel White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyra Russo
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Chegoodey we are truly sorry to hear about your negative experience with us. Your feedback is invaluable to us, and we take it very seriously. We understand that your sunroof was replaced but the broken glass was not cleaned completely, and we sincerely apologize for the oversight. We have made a couple attempts to contact you to make things right. Please reach out to me, or the service department at your convenience, the service department's phone number is (425) 409-6274). We would like to figure out a good day and time for you to address this issue. We will ensure that the broken glass is removed and that your vehicle is cleaned thoroughly. We thank you for bringing this matter to our attention. If you have any questions or other concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 04, 2024

Very professionals, the process was very easy and smooth, good prices and great vehicles, I’m very satisfied with my purchase. More

by jnikomartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gurneet Jaswal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jnikomartinez, congratulations to you! Thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're happy to hear that we made the process easy, smooth, and that you are satisfied with your purchase! If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 03, 2024

It was the fastest and easiest purchase I've ever made at a dealership. They were super helpful and explained in detail on how my transaction would realistically work and went out of their way to help make More

by quattrokai18t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunil Loprinzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Quattrokai18t, we are so pleased you enjoyed your visit to INFINITI Of Lynnwood! We're very glad to hear that our team was able to break down what your purchase would look like in a way that's easy to understand, and that works for you! Please let us know if there is anything else we can do for you; If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

October 03, 2024

Joel is always incredibly helpful and kind. He is honest about what is needed and I never feel like he recommends something that is not needed. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jess, thank you for taking the time to leave a review for us at INFINITI Of Lynnwood. We're so happy to hear Joel always provides a wonderful experience! We are always more than happy to assist you if anything, if you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 26, 2024

I had a great experience with everyone at the dealership! They worked with me to secure the car I wanted, before I was even able to view it in person. Javier was with me the entire way, sending photos, and k More

by RobertFrost
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Robertfrost, we are very happy Javier, Mario, and Hitoshi provided you with such a positive experience! Congratulations to you on your vehicle, and thank you so much for taking the time to share your experience with us. We are delighted to hear that the buying and paperwork process went so smoothly! We look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 22, 2024

The experience was fast and efficient. Friendly and helpful staff. Transparent negotiations. Great vehicle that we are very happy with. More

by rodtoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Lonsdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Rodtoll, thank you so much for taking the time to leave us a review at Infiniti of Lynnwood! We are so pleased to hear that you found our staff friendly and helpful, and we are so glad that you found the negotiating terms to be clear and transparent. Congratulations to you! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 21, 2024

I’ve purchased my last 3 cars from infinity of Lynwood and always had a great experience. I like that when I need to bring my car in for service I can use a courtesy car. More

by JLJACKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hitoshi Delica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Jljacks, your wonderful feedback and rating mean a lot to us. Thank you so much for your continued loyalty to us, we are so pleased to hear to that we can accommodate your needs with one of our courtesy vehicles. Please let us know if there is anything else we can do for you; If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 20, 2024

Great service and staff. I went in with an issue that I had more than two opinions on that were different. The folks at Infiniti in Lynnwood identified and addressed the iss More

by jamiekaku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlaina Valenti
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Oct 07, 2024 -

INFINITI of Lynnwood responded

Hi Jamiekaku, we are very happy to have provided you with such a positive experience, we are especially happy to hear the issue is now fixed! Thank you again for the great review, we look forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

September 17, 2024

I have been going to this dealership for years. They always perform excellent service and their customer service does not disappoint. More

by vlangwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlaina
Report | Print
Oct 07, 2024 -

INFINITI of Lynnwood responded

Thank you for your kind words and long-standing loyalty! We're delighted to hear that you've always had a positive experience with our service. We value you and you and your business and thank you for choosing us! We look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

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