Ide Honda

Helpful customer service and he felt like a friend Our experience with Ide Honda was pleasant and we were thrilled with how good the customer service was. Our dealer was Rick Damico and he felt like a Our experience with Ide Honda was pleasant and we were thrilled with how good the customer service was. Our dealer was Rick Damico and he felt like a friend rather than a dealer. More

No Pressure I had a great experience at Ide Honda. I'm not a fan of car shopping, and there was absolutely no pressure from the dealer/salesperson. I think it's I had a great experience at Ide Honda. I'm not a fan of car shopping, and there was absolutely no pressure from the dealer/salesperson. I think it's partly because the brand speaks for itself. I'm new to Honda and bought a CRV and I'm hooked! I wouldn't hesitate to buy my next vehicle from them. My husband was so pleased by the experience, he is considering Honda as well. More

Russ Vandewall We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, frien We have taken in our 2014 Honda vehicles for both routine and special service over the years. We have found Russ Vandewall to be always helpful, friendly, and willing to go the extra mile to help. Given our experience with Russ as well as with Mark Frey and Brad Costantino, we cannot imagine going anywhere else for vehicle purchases or service. Way to go, guys! More

My Buying Experience Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and Brandon (sales dept) was terrific; extremely patient, very sensitive to my hesitations/concerns, great at finding the answers to all my questions, and totally up front and honest throughout. I never felt rushed, or like I was being fast talked into anything. He and the team were very supportive when surprising bad news regarding my trade-in appeared, and they bent over backward to help me resolve an issue with its title. I'm a single woman; senior citizen; nervous about the whole process; VERY relieved and grateful that this was overall a great buying experience. Unfortunately, while driving off the lot an airbag light appeared on the dash; when it stayed on for several days I found it in the manual and learned it indicates a problem. Jake (service dept) was absolutely wonderful setting up an appointment at my convenience and even offering to drive me to work while the problem was being resolved... now let's see if that 6 mo warranty takes care of whatever is wrong for no charge! More

Bought a new CRV and Rick my dealer was amazing. Amazing! Idea Honda was such an amazing experience. Service, customer service representatives and the time they took should be commemded. It was no hassle and Idea Honda was such an amazing experience. Service, customer service representatives and the time they took should be commemded. It was no hassle and zero pressure. More

Great Customers Service by Jim Milella I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way b I arrived at my scheduled service appointment expecting to drop my car off and walk home to complete a full Saturday of activities then figure a way back to Dick Ide toward the afternoon to get my car back. Jim Milella looked at his schedule and stated he should be able to complete the service in just over an hour if I wanted to stay and relax in the excellent service center waiting room. I stayed at the shop just over an hour and was back on my way. I thank Jim for his continued friendly, honest, and consistent Customer Service every time. We take our cars in for service to Dick Ide. We have purchased 3 cars from Dick Ide over the years and will continue to buy cars and service from Dick Ide because of people like Jim. -DG Penfield More

fast, easy, painless, no games. Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Best car buying experience ever. Had a 9:00 a.m. appointment, test drove and purchased the car by 10:30 a.m. picked up new car at 4:00 p.m. same day. Melinda Pagliuso was very knowledgeable, polite and professional. I would highly recommend her to anyone looking for a vehicle. 2nd car from this dealer. Will definitely return for next vehicle. More

Great experience! Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would Scott was a terrific salesman, couldnt ask for better! Purchased a certified used honda pilot touring which is perfect for my growing family. I would definitely recommend him to friends and family. More

Wonderful experience! I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Id I typically dread the car buying process and always worrying I am going to get an annoying salesman. Last week while looking for a Honda, I went to Ide Honda and had an incredible experience. Will Galliher was straight-forward, helpful and great to work with. I would buy another car from him without question! If you are looking for a car go to Ide and ask for Will! More

Manipulative and Pompous My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we My husband and I went in knowing exactly what we wanted, which Ide Honda had in stock, ready to go. When it came to making the deal, we were told we would get 0.9% financing over 60 months, and that we would get $500 in rebates because my husband graduated less than 2 years ago. The salesman gave us the 0.9% rate, even went in the back to "talk to finance" (to be sure that my husband qualified for the $500 rebate) and told him that he would indeed qualify for the rebate. All of this just to get my husband in with the finance department for them to say, "Oh, by the way, it's not 0.9%, it's 1.9%. And it's not over 60 months, it's over 36. And oh, by the way, you don't qualify for the $500 off." The salesman is a representative of Ide Honda, is he not? What he offers should be honored when you get to the finance department, ready to sign away tens of thousands of dollars and commit to payments for the next several years. The woman in finance became defensive and incredibly rude when we brought up these very valid points. It all seemed very manipulative and pompous. Sort of like, "We don't need your business. If it's not you, it will be some other sucker." Protect yourselves and your finances.... do NOT shop at Ide Honda. (FYI- we walked into Garber Honda, told them exactly what we wanted...car, price, financing, etc. and were in and out in less than an hour!) More