Ide Honda

Awesome expierence! Very straight forward and easy! Ide Honda was very easy to deal with. No hassle, very straight forward and trusting. Paul Infantino was great. Ide Honda definitely earned my trust. Ide Honda was very easy to deal with. No hassle, very straight forward and trusting. Paul Infantino was great. Ide Honda definitely earned my trust. More

Easy, Straight-forward and Enjoyable Experience! My husband and I came in to look at Civics this week and ended up leaving with a new lease! The process was simple and transparent. Everyone at Ide My husband and I came in to look at Civics this week and ended up leaving with a new lease! The process was simple and transparent. Everyone at Ide was so friendly and treated us with excellent customer service. I look forward to buying many more vehicles at Ide and will definitely recommend to friends and family. More

CR-V EX-L-icious This dealership truly gave me a great deal; and believe me, I did LOTS of exhaustive research and information gathering before I even walked in the do This dealership truly gave me a great deal; and believe me, I did LOTS of exhaustive research and information gathering before I even walked in the door. I knew the product inside out, and Brad didn't disappoint with his knowledge of the product trim lines, options, pricing, etc. He and the finance experts I dealt with (Adam and Ken), explained everything...all the fees, financing options, and options for extended warranty, etc., in plain English, without of hint of dealer jargon, or doubletalk...just the straight dope. I saw Bob (service) and knew him from the dealership that I bought my last Honda from. Ide Honda won me over as a new customer (and apparently him as a new employee). It was relaxed, with no pressure, and all questions were answered directly and to the point. Rich Ide stopped by to make sure everything was going smoothly. Nothing hidden here....and, it was actually a fun experience. More

service advisor just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me u just had my s2000 in for service today. Service Advisor ( Russ Vandewall) was outstanding. He was professional, knowledgeable, courteous and kept me up to date on the status of my car. He recommended service based on what was best for my car not the dealer. This is how service should be done. I've been buying Honda products for years and it's this type of service managment , along with quality repair that builds the trust and confidence I have in Honda and Ide. Russ, thank you, well done. Dave O'Leary More

Best customer service I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I I stopped in to Dick Ide Honda about a month prior to leasing to test drive a vehicle and get more details on the leasing process as I was unsure if I wanted to go through with the leasing. I left with all my questions answers and numbers about my payments ran. About a month later, I decided leasing that brand car was what I was looking for. I became in a unique situation where I needed a car quick so I emailed Brad one evening and was shocked to see such a quick response. We began emailing back and forth about the car I wanted to lease and we set up a phone appointment to get he ball rolling. I was very appreciative that Brad was willing to begin the process via a phone call as I work full time - this was truly a lifesaver. The following Monday, I went over to Dick Ide and met with Brad in person to complete the lease deal and walked out with a set of brand new keys. Brad's compassion and care for his customers made my experience above and beyond what I expected. He worked with my unique situation to ensure I would be able to lease the car I wanted in a very quick manner. I will most definitely recommend seeing Brad at Dick Ide Honda to anyone looking for a new vehicle. There is no doubt in my mind that they will receive the best service and care!! More

A responsive dealership Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new Dick IDE tries to make things right even when the manufacturer advertises programs that might not be available locally. Will definitely lease the new 2016 accord from them when it releases Robert Ayala More

Easiest car buying experience....Ever! I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda I was in need of a new car that was safe and reliable for my daughter and I. I have always been a Honda fan and was referred to Brad over at Ide Honda. I made an appointment with him and met with him at 2pm on a Saturday. I brought my 3 year old with me. Brad was more then accommodating to us both. Was very professionally poised and extremely kind. He knew what I was looking for and what I could afford and not once tried to sway me to get more then I needed. I was in and out with in an hour! By Tuesday I handed him the keys to my old vehicle and drove away in a brand new Honda Civic! Adam in Finance knew my credit wasn't perfect and truly came through for me as well! I will forever be a Ide Honda customer! My now 3 year old will be getting her first car from them in 13 years or so. More

One of the best car buying experiences we have ever had. We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. We started our search for a vehicle at another Honda dealership. Discovered the vehicle we wanted, features we were looking for, and color we wanted. The vehicle wasn't available on the lot and the trade-in offer was way low-balled. Told the sales manager what we wanted for our trade and he pressed us with " If I give you that for your car, you will buy here today?" Response: "you don't have the car we were looking for on your lot." We left and scheduled an appointment to return the following weekend. No car ever was found. Went to another Dealer in Canandaigua with an appointment to see vehicle we wanted that was in stock. When we arrived our salesperson was not ready for us. When he finally came over he informed us that he was off the day before and the car we wanted was sold. But, he had other cars on the lot we could buy! 1 car, wrong color. We questioned why he wasn't aware the car was sold and didn't bother to call us as it was a 45 minute drive each way to get there. Ridiculous offer for a trade in value. Then we went to Ide! We met Jose Santa and explained what we were looking for. We told him previous dealer did offer to look for a vehicle but would probably have to order the car which since it was a new model it would be 6-8 weeks to get in. He assured us that our vehicle could be obtained in the state in a few day as inventory showed. We worked with him on our trade which was almost exactly what we asked. No pressure, no BS, honest, friendly, helpful salesman. All around great experience with sales, finance, delivery, & preparation of vehicle and programing of phones. We will definitely shop there again and have already referred several people. More

great salesperson! Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concern Jose was very attentive to our needs and was instrimental in getting us a very good deal.He was quick to return my calls and seemed genuinely concerned with any question we might have. Our experience with the dealerships as a whole was very positive and I would definately recommend them to family and:friends. More

Mike Monachino/Mark Frey excellent customer svc I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3 I would like to commend Mike Monachino/Mark Frey for their excellent customer service on my recent visit to IDE Honda.I came in for service on June 3rd and was advised that there was a communication problem concerning the service I needed, after Mike recognized my disappointment, without my knowledge consulted with Mark Frey, your service manager and they came up with a solution to my disappointment. (thanks to both) I have been in the Honda family for several years, i.e. 1989 Accord, 1995 Accord, 2009 CRV, my wife has a 2002 Civic and my son purchased a 2009 Civic SI. Mike was thorough, knowledgeable, courteous, and a pleasure to work with. (ditto for Mark Frey) I would highly recommend Mike/Mark to anyone visiting IDE Honda. More