
Ide Volkswagen
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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This is my second time working with David and Ide VW. David is always very kind and professional which is part is the reason why I am a returning customer. As a whole they are always welcoming and make y David is always very kind and professional which is part is the reason why I am a returning customer. As a whole they are always welcoming and make you feel comfortable. More

I wanted to buy a VW Tiguan after I had a Jetta for 6 years, and I selected Ide Volkswagen after I saw their inventory on line. Mr. Spencer Clarke assisted me with my selection; he was knowledgeable, pro years, and I selected Ide Volkswagen after I saw their inventory on line. Mr. Spencer Clarke assisted me with my selection; he was knowledgeable, professional and friendly as I road-tested several vehicles. Spencer answered every question I had, and provided the information on the spot. When I picked up my Tiguan, Spencer ensured that I had all the operating instructions for the car, which was very beneficial, as the Jetta had slightly different operating instructions. My experience with IDE Volkswagen was 100% positive! More
This is our third VW purchase from IDE, always friendly knowledgeable staff that make the process as easy as possible. Thank you! knowledgeable staff that make the process as easy as possible. Thank you! More

Spencer Clarke is a very good sales person. From the minute I walked in to IDE VW, he welcomed me and greeted me. It was late on a Saturday afternoon. He took time to listen to my needs. He sho From the minute I walked in to IDE VW, he welcomed me and greeted me. It was late on a Saturday afternoon. He took time to listen to my needs. He showed me several cars for me to test drive. After the first day, he followed up with a phone call to get my feedback. I told him the specific features I wanted. He found the car for me. Spencer is very professional and knowledgeable throughout the entire process. I am happy with my purchase and will definitely recommend him to my family and friends. More

They were fast, friendly and very assertive to my needs, especially during such a difficult time to buy a vehicle! Spencer had many different vehicles for me and my family to test drive and didn’t pressure especially during such a difficult time to buy a vehicle! Spencer had many different vehicles for me and my family to test drive and didn’t pressure us into buying any of them. He was able to answer all our questions and concerns. I would work with him as well as all the other staff at IDE VW again. More
My 2015 golf failed inspection March 1 due to a emissions problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help eit problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help either. Pathetic customer service to a once loyal vw customer, no more after this treatment l. After placing this review I did get a call from Joe F at the dealer. I do appreciate that but I still have no resolution to the issue. More
What an easy, delightful first-time experience! I came to VW to shop around and buy my first car. I was recommended by family to go to Ide VW and to meet with Kiersten Herman. Kiersten was the nice I came to VW to shop around and buy my first car. I was recommended by family to go to Ide VW and to meet with Kiersten Herman. Kiersten was the nicest person and laid out every piece of information to me in an easy-to-understand manner. She made buying a car less intimidating than I thought it would be. Not to mention, I fell in love with my VW Tiguan instantly. I’m so happy to officially be a part of the VW family!! More
We decided to try VW as we had heard good things about them. They had vehicles in stock and were great to work with. them. They had vehicles in stock and were great to work with. More
David did a great job answering all of my questions and seeing me though the buying process. He was very prompt with his texts and emails. It's not easy to find the car you want right now but he searched seeing me though the buying process. He was very prompt with his texts and emails. It's not easy to find the car you want right now but he searched and found the perfect fit for me without deletes and they gave me fair price. He spent tons of time setting me up before I left the lot and told me he was available if I had any more questions. I appreciate the service I received while making my purchase. More
David is so knowledgeable and helped us to find the right car for our family needs. He provided the best customer experience, answer all our questions and explained full process. All transactions were done i car for our family needs. He provided the best customer experience, answer all our questions and explained full process. All transactions were done in two meetings. If you need a new car, contact David!!! More