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Ide Volkswagen
East Rochester, NY
1,095 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,095 reviews
May 06, 2022
David is by far the best sales rep I’ve ever worked with. He is responsive, thorough and takes the time to go over any questions or concerns one might have during the process of acquiring a new vehicle. I He is responsive, thorough and takes the time to go over any questions or concerns one might have during the process of acquiring a new vehicle. I had an issue shortly after leaving the dealership and David and the service department at IDE were very attentive to fixing the issue. The dealership is also very clean and welcoming! More
by Hollymark83
May 05, 2022
Nick worked with me on buying the Honda Fit. He was so kind and helpful. Bo was also a help with the financing the car. This is the 5 th car I have purchased with Dick Ide. He was so kind and helpful. Bo was also a help with the financing the car. This is the 5 th car I have purchased with Dick Ide. More
by bhansen168
April 29, 2022
The staff at IDE Volkswagen were amazing to work with and answered all of our questions! answered all of our questions! More
by Cesexton11
April 19, 2022
Best experience I’ve had buying a car ever! She handled everything for me and answered all my questions I felt so comfortable driving off the lot. She handled everything for me and answered all my questions I felt so comfortable driving off the lot. More
by Jasonc
Employees Worked With
Kiersten Herman
April 16, 2022
David continues to be great to work with. We just purchased our fifth new VW from David and couldn’t be happier. He worked with us to get exactly what we wanted. We couldn’t recommend him We just purchased our fifth new VW from David and couldn’t be happier. He worked with us to get exactly what we wanted. We couldn’t recommend him more. More
by Km_marsiglio
April 15, 2022
Spencer was great to work with! The process was quick and easy. I love my new car! The process was quick and easy. I love my new car! More
by nicole.houliares
April 14, 2022
BIG fan of Spencer. He helped coordinate finding me a brand new manual Jetta while I was hundreds of miles away in Philadelphia. He was in constant communication with my He helped coordinate finding me a brand new manual Jetta while I was hundreds of miles away in Philadelphia. He was in constant communication with my father and I every step of the way, and always had a quick response time when I had any random questions regarding the purchase. Probably the smoothest process of getting a new car. He answered every question I had about every button in the vehicle which was even more accommodating on account of I went from a 2011 to a 2021 transition and it felt like I was discovering fire for the first time. I would recommend this location and Spencer in a heartbeat. I still can't believe it was that easy. More
by e.berr
Employees Worked With
April 11, 2022
Spencer and the team at Ide Volkswagen made a seemingly stressful purchase and process very easy. They were beyond knowledgeable and very competent! Highly recommend! stressful purchase and process very easy. They were beyond knowledgeable and very competent! Highly recommend! More
by Isabellateal1
April 11, 2022
Spencer was an amazing sales rep, kind, patient and knowledgeable! I will not hesitate to recommend Spencer and Dick IDE Volkswagen to everyone I know. knowledgeable! I will not hesitate to recommend Spencer and Dick IDE Volkswagen to everyone I know. More
by ericacirilla
April 08, 2022
It was an absolute pleasure to work with David and the rest of the team at IDE VW. I was looking to trade in my 2018 VW Atlas and even with limited inventory David was able to locate me exactly what I was rest of the team at IDE VW. I was looking to trade in my 2018 VW Atlas and even with limited inventory David was able to locate me exactly what I was looking for! The process from start to finish was so smooth. More
by kmk01188
Employees Worked With
