Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ide Volkswagen
East Rochester, NY
988 Reviews
Ide Volkswagen is a family owned and operated Volkswagen Dealership in East Rochester, NY. It all started in 1970, when Dick Ide opened his first dealership in Fairport, NY. In 1973 he added the Honda franchise. A few years later, in 1977, he moved both dealerships to Panorama Trail.
In 1984, Dick's oldest son, Mitch Ide, opened Mitch Ide's Ideal Chevy-Olds-Geo in Geneseo, NY. Along with his wife, Anne, they ran the dealership until selling it in 2000.
In 2007 Mitch took on responsibility for the Honda dealership from his father and has been involved in daily operations. When we say family owned and operated, we mean it. Mitch is the owner, Anne is the CFO, their son, Rich is the VP.
We know that buying a car is a big decision. And we want to make it as easy as possible for you. The Ide Family has a simple business philosophy, "Be Fair, And Be Honest." So come visit us in East Rochester, you're going to get a great deal and have a great experience. We'd love to earn your business!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 988 reviews
December 30, 2023
Excellent experience and service and made the entire process easy and enjoyable. Great service and convenience. process easy and enjoyable. Great service and convenience. More
by Murphy
Employees Worked With
Helpful December 27, 2023
David was very accommodating and polite. I appreciated how easy and smooth he made the entire process. I appreciated how easy and smooth he made the entire process. More
by Quernsbl
Employees Worked With
December 25, 2023
Kind, informed, easy to work with and customer focused. These are adjectives to describe David and our experience buying a car recently at Ide. This was our fifth purchase at Ide and the dealership continu These are adjectives to describe David and our experience buying a car recently at Ide. This was our fifth purchase at Ide and the dealership continues to provide a dicker-free, speedy and customer-driven process. This was the second car we purchased from David. He remembered us, was enthusiastic and walked us through all steps of the buying process with patience and clarity. Buy your next VW from Ide and ask for David. More
by Michael M
December 21, 2023
Sydney was wonderful and amazing! highly recommend her! She is pleasant and a big smile when you walk in the door! highly recommend her! She is pleasant and a big smile when you walk in the door! More
by audryk
Employees Worked With
December 21, 2023
Sydney is a great representative to work with. Would love to work with her again. Would love to work with her again. More
by Tiffany
Employees Worked With
December 21, 2023
I came in to drive some cars and take a look and Sydney Dillman was the best at helping me out! She was friendly, professional and very kind. Dillman was the best at helping me out! She was friendly, professional and very kind. More
by rgens17
Employees Worked With
December 21, 2023
She was so helpful and very knowledgeable, I would recommend this dealership to all my friends and family. 10/10 experience recommend this dealership to all my friends and family. 10/10 experience More
by Sims
Employees Worked With
December 21, 2023
Sydney and the IDE team provided a wonderful sales experience that was easy, straightforward and fluid. This is my second car from IDE and I have no regrets! experience that was easy, straightforward and fluid. This is my second car from IDE and I have no regrets! More
by omarabdeldayem155
December 15, 2023
Spencer and Ide Volkswagen made buying my first car easy, clear, and fun. Spencer answered all of my questions quickly and was able to get me behind the wheel faster than expected. Thank you! clear, and fun. Spencer answered all of my questions quickly and was able to get me behind the wheel faster than expected. Thank you! More
by DBarham
December 06, 2023
Our entire process at IDE was so smooth! Starting with Sydney, she was so knowledgeable and put us into the exact car we were hoping for! She was able to answer all our questions and brought Starting with Sydney, she was so knowledgeable and put us into the exact car we were hoping for! She was able to answer all our questions and brought up so many points we didn’t even know or think to ask. She made this process so easy and we are beyond thankful for her! Then the financing part was made so simple by Bo. Everything went so smoothly. Then pickup - Sydney walked us through every single feature on our new Atlas and helped me get my carnet app set up as well as linking my phone to the car. She even set the colors of my car to my favorite and had it ready at pick up. Seriously she was the best & would recommend her a million times over, as well as the entire dealership. Thank you!!! More
by shawnaleigh4
