Jackie Cooper Imports

Jackie Cooper Imports responded

Hi doug, Thank you for your 5-star review. We are delighted to hear your purchases with us were excellent. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi HMKFOSTER, We appreciate your 5-star review. We are delighted to hear our team was excellent during your visit. We hope to work with you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi Shareka, We appreciate your kind words. We are delighted to hear Nathan was excellent and made your entire buying process excellent. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi ANGELIE.M.RAMOS, We appreciate your 5-star review. We are glad to hear our team went above and beyond throughout your visit. We are looking forward to seeing you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi fdale0, Thank you for your 5-star review. We are delighted to hear you had an excellent experience with us. We hope to work with you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi DPGLIDDEN, Thank you for your 5-star review. We are glad to hear you were satisfied with your buying visit. We hope to see you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi PHILIPWESTPHAL, Thank you for your kind review and 5-star rating. We are glad to hear you were satisfied with your buying experience. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi JTURNER13, Thank you for your 5-star review. We are glad to hear our team made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi ronaldkendrick, We appreciate your kind review. We are glad to hear you had an excellent experience with us. We are looking forward to working with you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

koolmag97 responded

Thanks for the response JCI. However, the response statements are not completely factual. I also have detailed communication records. JCI was not completely transparent prior to charging my credit card and receiving the wire payment. I authorized a charge of $3K on my credit card to hold the vehicle with the understanding I would make the trip down to Tulsa to make the exchange and complete the transaction. Only after the credit card charge was I notified that the transaction must occur prior to November 30th. It was furthermore explained that if I backed out, I forfeit the $3K. Many of the items I “agreed” to were because I was forced to accept JCI’s terms, or from my understanding, lose my down payment money. According to Blayne I was required to talk with their finance team. I waited over an hour for that to happen. Why did I have to talk with a finance person when this was a cash deal? I thought the conversation was to confirm the wire transfer was complete, but the real reason was not to go over those details, rather to try to sell me extended warranty items. Transparency, I declined all of those offers. Two days prior to delivery Blayne texted "...I just spoke to the carrier and everything is double and triple checked and set for Wednesday, He'll be there around 5:30." Only on the day of delivery was I notified of water spots, no mention in all the days prior. The water spots that supposedly took hours to fix and delayed delivery of the vehicle, was the cause for missing the delivery window I agreed to (5-7pm). At the time I explained I had a work client event that night, hence the reason for the specific delivery window. The delivery was late by 45 minutes, which required me to leave my work event early. For delivery of the vehicle, Blayne even suggested at one point that I leave my vehicle in the driveway and put the keys in the mailbox. The delivery driver would do the same with the Porsche. That is very concerning that a professional would even suggest something like that, as that is the equivalent of leaving keys to a house under a floormat! It was explained that the title would normally take 2-3 weeks to mail, whereas I was required to surrender my trade-in title at the time of delivery/vehicle exchange. I would have never agreed to that if I would have known of this requirement prior to down payment. After delivery of the vehicle, it should be noted there were long lapses in JCI’s communication. Blayne’s excuse was he had been sick for a week. During that period of time was there not another sales professional that could have followed up? Also, after texting to inquire about the delivery of the title I received a response from Blayne after two days saying “I’m just seeing this text”. It takes two days to see a text? Per my last text with Blayne, I requested the tracking number for delivery of the title. I never received the tracking number. In your detailed communication records is it noted how Blayne lied to me? After I expressed extreme dissatisfaction with JCI’s delivery schedule, I told him he was wasting my time, and that “time is money”. I suggested in consideration of my time, and having to be “flexible” numerous times, he send me some sort of compensation. He agreed he would buy me my first couple of tanks of gas and send gift cards for QuikTrip. No gift cards have ever been delivered to me. Note, in the Porsche North America survey sent to me it listed numerous items that were not performed or even offered to me. For instance, all the items related to vehicle orientation.

Jackie Cooper Imports responded

Thank you again for your comments. Jackie Cooper is a family-owned and operated business with a culture of ethics and honesty. While no person or company is perfect, we believe we did everything in good faith and in the interest of transparency. We would not be in business for over 32 years if we operated any other way. We are sorry to hear that you still are unhappy with your experience. We stand by our people and our policies/processes as they are 100% customer-focused. We do wish you well and hope that your vehicle brings you the joy you were looking for.