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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,919 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,919 reviews

November 13, 2022

Was told that oil change would be completed in 90 minutes or less. Unfortunately the service required two hours and cost increases with each service. Received no electronic information regarding finding. More

by jth2os
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

November 13, 2022

Even though Jackson Acura is at minimum an hour from my home, their customer service makes them my go-to spot for all of my service needs for my Acura. More

by henleymw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Nov 14, 2022 -

Jackson Acura responded

Thank you for your repeat business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

November 13, 2022

Jackson Acura was very professional and friendly to do business with. Very easy purchase with no pressure. I told Jackson Acura what I wanted and they made sure I got exactly what I wanted. Thanks to Regg More

by Lola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Jackson Acura responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Reggie and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again.

November 12, 2022

I have concerns about why a nearly new car would need new tie rods and new rotors. They can’t even get the rotors now. This is a Covid car. It has SO many small issues that happen every day. Mostly More

by agreene200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Covino
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Jackson Acura responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

November 11, 2022

Yvonne is the best. Always takes great care of me and keeps me up to date with what’s going on. More

by ryoko1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

November 10, 2022

Yvonne was, as always, fantastic. She goes the extra mile and it’s a pleasure dealing with her. More

by HEATHERTHONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear Yvonne and our team were able to serve you again and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

November 10, 2022

The service was fast and great. Will be back for the next service. thank you More

by angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Jackson Acura responded

Angie, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

November 10, 2022

Nick was an excellent service advisor. He was attentive, friendly, and understood my needs for my mother's older Acura MDX. More

by rcfullerton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

November 10, 2022

My car was purchased at Jackson, and has always been maintained at Jackson. The staff is kind, professional and competent! More

by donnalmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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Nov 10, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura again, your feedback and rating mean a lot to us. We're glad Cameron and our team were able to help, and we look forward to seeing you again!

November 10, 2022

Excellent service everytime I come. I left my dealership to come here because of service More

by daletolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
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Nov 10, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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