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Jackson Acura

Roswell, GA

4.8
6,879 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,879 reviews

September 11, 2020

When you get service, the technician does not record the work done. Therefore I get follow-up notices in my system that I need service More

by chrism-eri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pat Crossen
Sep 14, 2020 -

Jackson Acura responded

Thank you for bringing this problem to our attention. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss further.

September 11, 2020

Friendly prompt service Yvonne did a great job. She Friendly prompt service Yvonne did a great job. She has Exceptional customer service skills! I have nothing more to say Thank you Yvonne M More

by jwedger10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2020 -

Jackson Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 10, 2020

Chege was very efficient and made me aware of the process. I was Definitely recommended Jackson Acura and the Agent Chege to my friends and family More

by Venita_powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 10, 2020

Great service from Kendall, Yvonne and the gentleman who dropped off my car after my tire was repaired. Great folks and great dealership!! Excellent customer service!! More

by shondacooper
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Parks
Sep 10, 2020 -

Jackson Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Jackson Acura. Please don't hesitate to reach out if you need anything else.

September 09, 2020

Kendall did an outstanding job. He was courteous, professional, and kept me apprised throughout the entire process. The problem was diagnosed correctly ( and the first time) and fixed correctly! Th More

by Mario Dittmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Sep 09, 2020 -

Jackson Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jackson Acura, we look forward to having you as one of our valued customers for many more years to come!

September 09, 2020

Cameron Holden is a pleasure to work with. I am confident that he is honest, and he is very service oriented. Great job, Cameron - and thank you for your sound advice. More

by SHARPENB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Sep 09, 2020 -

Jackson Acura responded

Thanks for sharing your thoughts about your experience with Jackson Acura. We appreciate your business and hope to see you again soon!

September 09, 2020

Yvonne was great, service was exactly as expected. Only complaint: said they would vacuum, did not. Porter brought my vehicle around in the rain with the window down, and steering wheel cover was left in More

by Jatutterow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are so sorry about your window being down. Thank you for bringing this problem to our attention. We will definitely talk to our porters about it.

September 09, 2020

Treated professionally and courteously!Yvonne is always Treated professionally and courteously! Yvonne is always very thoughtful and thorough and has time to review service options with me. Thanks for More

by s_haygood
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Jackson Acura responded

Thank you for your review and kind words for Yvonne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jackson Acura.

September 09, 2020

Pleasant experience. Clean and modern faculty with drinks and snacks available. My service advisor Nick was very professional and went of the service of vehicle. More

by jfetz3724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 09, 2020

Nick was excellent in his job. Always courteous and helpful. Service left splashes of coolant all over engine bay, car wash left some kind of stuff all over front and on headlights. Had to wax stuff of More

by JohnA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Jackson Acura responded

John, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience!

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