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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,929 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,929 reviews

September 11, 2024

I have been using Jackson Acura Roswell for almost ten years now and Nick Covino is the best! Always listens, we discuss and then decide on a course of action. More

by Haroldhharrisonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words and for being a loyal customer for nearly ten years! We’re thrilled to hear that Nick Covino consistently provides you with exceptional service by listening and collaborating on the best course of action for your vehicle. Your trust in us truly means everything, and we look forward to continuing to meet your needs for many more years to come. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

September 11, 2024

Did not meet Michael Cunningham therefore, cannot rate him. Did, however meet Reggie Hammond. This is the person that handled my car buying experience. Reggie handled my questions and treated me with the More

by JIM.MAUREEN11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We’re delighted to hear that Reggie provided you with outstanding service during your car-buying journey. At Jackson Acura, our commitment to fostering genuine relationships with our customers is paramount, and it’s clear that Reggie embodied this principle by addressing your questions with respect and diligence. We’re grateful for your intention to refer others to him and look forward to welcoming you back for any future needs. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

September 09, 2024

Had service appointment scheduled and was told originally 45-60 minutes. At arrival was told 2 hours. Just for an oil change. If making appointment I expect to be in and out otherwise ask me to come back whe More

by no20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall who I worked with.
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Sep 24, 2024 -

Jackson Acura responded

Thank you very much for your feedback. We're sorry to hear about the discrepancy in wait time during your recent service appointment. We understand how important it is to have an accurate estimate, especially for something as routine as an oil change. While we strive to accommodate all our customers promptly, there can be unforeseen circumstances that cause delays. Your comments will help us improve our communication regarding wait times. We truly appreciate your understanding and hope to provide you with a more seamless experience in the future. If you have any further concerns, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 08, 2024

My service at Jackson Acura been a pleasure to deal with and I look forward to doing more business in the future with. Thanks again! Yvonne More

by stanette1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that your experience with us has been a pleasure. Yvonne and the entire team strive to provide the best service possible, and we truly appreciate your trust in us. We look forward to serving you again in the future. If you ever need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 06, 2024

The staff at service center was very helpful and the service was done on time. More

by skaushik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that our service center staff provided you with helpful support and that your service was completed on time. We strive to ensure our customers have a seamless experience, and your feedback encourages us to keep up the great work. If you have any further needs, please don't hesitate to reach out! Warm Regards, Jackson Acura Team

September 05, 2024

Nick is great to work with. He has top notch customer service, and does a great job of explaining what is needed or what you should consider at your next appointment. More

by MSMELANIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your positive feedback! We're glad to hear that Nick provided you with top-notch customer service and clear explanations regarding your vehicle's needs. Our team is dedicated to ensuring every visit is informative and helpful, and it’s wonderful to know Nick made a positive impact on your experience. We truly appreciate your trust in us and look forward to seeing you at your next appointment. If you need anything in the meantime, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 04, 2024

Yvonne provided excellent service and service done in a timely fashion. Yvonne was phenomenal and helpful. More

by ay02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that Yvonne provided you with excellent service and ensured your needs were met promptly. Our team is dedicated to delivering outstanding customer experiences, and it’s wonderful to know that Yvonne made such a positive impact during your visit. We appreciate your feedback and look forward to seeing you again soon! If you need anything in the future, don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 04, 2024

Had an amazing car-buying experience at Jackson Acura with Reggie! He was professional, attentive, and genuinely cared about finding the right car for me. The process was smooth and stress-free. Highly r More

by Brendak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive car-buying experience with Reggie. His professionalism and attentiveness are core to our commitment to ensuring each customer finds the perfect vehicle, and we're glad he made the process smooth and stress-free for you. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

September 04, 2024

Service was great! I was given an estimate of 2 hours. My vehicle was repaired within that timeframe. The service representative was professional and kept me informed. More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergi?
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your detailed feedback and for giving us 4 stars! We're glad to hear that your service was completed within the estimated timeframe and that our team kept you informed throughout the process. We truly appreciate your suggestions regarding the waiting area, and we’re always looking for ways to improve our facilities. While Yvonne wasn’t available, we hope the service met your expectations and that you felt well taken care of. We’re committed to providing a top-notch experience for all our customers and will definitely take your comments to heart. If there’s anything you need in the future, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

September 04, 2024

The service at Jackson Acura was excellent and quick! Appreciated the friendly and professional service representative. More

by Slicker3M
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that you had an excellent and quick service experience at Jackson Acura. Our team strives to provide friendly and professional assistance to every customer, and it's great to know that we met your expectations. We appreciate your support and look forward to serving you again in the future. If you need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

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