Jackson Acura

2 hour oil change w/ appt. Had an appointment for an oil change and have the service plan but twice I was discouraged to have the oil changed because according to them new cars Had an appointment for an oil change and have the service plan but twice I was discouraged to have the oil changed because according to them new cars don't go by the typical 3k mile oil change intervals, just the life or the quality of the "nutrients" in the oil. The computer said the "life" of the oil was at 60% and the service gal said it could go for a lot longer w/o an oil change. And what about the filter? What kind of BS is this? Do they know if these miles are highway or in congested traffic? I bought the service plan so I can have the oil changed whenever I feel it needs to be changed. I find a 2 hour wait for an oil change, with an appointment mind you, excessive. They said it was because of washing and vacuuming. Well, they only vacuumed the front so...Not impressed at all. More

Somewhat Satisfied I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard look I had an issue with my 2018 MDX. I got in it to start it up for my trip to work. When I pushed the Ignition button, the displays on the dashboard looked like a Vegas Slot Machine Winner. It would not start. I called Acura Help Desk and they dispatched a Towing Service. I called Jackson Acura and spoke with Brittiany Byas. She said that the battery was more than likely the issue. She advised me to jump the battery, and if this worked, drive it in to Jackson Acura and they would swap the battery. It worked, so I drove to Jackson Acura and Brittiany checked me in. She said it would be about an hour to install a new battery. I asked if the Service Tech could also reinstall the engine cover. Good news was it took less than an hour and I was on my way. When I got to my office, I see the Engine Cover in my backseat. I am no mechanic, but I thought it can't be that difficult to reinstall the Engine cover. I was wrong. So for now, the Engine Cover is stored in my garage. More

Great Overall a great experience the time I enter the lot and drive off in my vehicle. Really appreciate free wifi and snacks. Will come back for my next se Overall a great experience the time I enter the lot and drive off in my vehicle. Really appreciate free wifi and snacks. Will come back for my next service/purchase. More

Great Service as Usual I purchased my vehicle from this dealership about 2 years ago. I bring my car to the service center for regular maintenance. Service is always prompt I purchased my vehicle from this dealership about 2 years ago. I bring my car to the service center for regular maintenance. Service is always prompt and friendly. The waiting area is consistently clean and comfortable. The service at this dealership surpasses the local competition. I would recommend Jackson Acura to anyone. More

Oil change and tire rotation. It took about 1.4 hours. It was quick and easy. Friendly staff and nice waiting area. Everything went as expected. The work was explained and took less than 1.5 hours. It was quick and easy. Friendly staff and nice waiting area. Everything went as expected. The work was explained and took less than 1.5 hours. More

Brittany was awesome! Brittany was very pleasant and kelt her word on the timing of the repair. She was also helpful and patient with explaining the charges. Your organizat Brittany was very pleasant and kelt her word on the timing of the repair. She was also helpful and patient with explaining the charges. Your organization is lucky to have her. More

Not friendly and abrasive Very abrasive and unfriendly. I have never had a bad experience before and have been going to this service center for 8 years. Nick is great and Pat i Very abrasive and unfriendly. I have never had a bad experience before and have been going to this service center for 8 years. Nick is great and Pat is not. I won’t work with Pat again. Also charged me wrong and had to redo the payment after I left. More

A little long, but good freindly service It was a longer service, but items needed to be done. The service members were friendly and kept me informed. Also, the service area was nice, clean It was a longer service, but items needed to be done. The service members were friendly and kept me informed. Also, the service area was nice, clean, and easy to work from. More

My Sweet Ride!!!! Fantastic services from Reggie Hammond and Kelly Oneill! We will definitely come back and purchase our next Acura from Reggie! Such a genuine guy! Fantastic services from Reggie Hammond and Kelly Oneill! We will definitely come back and purchase our next Acura from Reggie! Such a genuine guy! Have a great day! More

Service on my 2019 MDX I really enjoyed working with my service advisor, Yvonne, for the first time. I do have a brand new 2019 MDX that had an unusual thing happened in tha I really enjoyed working with my service advisor, Yvonne, for the first time. I do have a brand new 2019 MDX that had an unusual thing happened in that one of the springs on the rocker arms broke and unfortunately they had to keep my car for eight days however it was not an inconvenience because I was provided with a loaner car. More