Jackson Acura

Service Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no o Had to get ad-hoc service done, Yvonne was great to work with, she took care of it right away and helped with multi-point inspection to make sure no other issues with vehicle. Thank you Yvonne !! More

Good work Took my car in and It was taken care of in a flash. Customer service above par as usual. Thanks again to Brittany and Jackson Acura. Took my car in and It was taken care of in a flash. Customer service above par as usual. Thanks again to Brittany and Jackson Acura. More

Quick and great customer service You will come across friendly people and they provide a great ervice. I would definitely suggest to use their services. You will not be disappointed You will come across friendly people and they provide a great ervice. I would definitely suggest to use their services. You will not be disappointed. More

Great Customer Service Clean, friendly and most importantly quiet environment. Great customer service. Ms. Russell provided excellent customer service. Car was serviced q Clean, friendly and most importantly quiet environment. Great customer service. Ms. Russell provided excellent customer service. Car was serviced quickly and was cleaned when it was returned. No complaints. More

Oil Change Went for an oil change. I purchased the Jackson Service plan when I got the car and feel like it's worth it. They provide a summary of how many serv Went for an oil change. I purchased the Jackson Service plan when I got the car and feel like it's worth it. They provide a summary of how many services you have left on the plan each time and send a summary email so you always know where you stand. I initially thought I needed my cabin and air filters changed, but Yvonne said for us to just take a look at them first before changing them if that's not needed. I appreciated her looking out for me. She brought them to me to show me what they looked like while I was in the waiting area and told me they were ok until the next service but I went ahead and had them changed anyway because I have some long road trips coming up, but again, appreciate honesty and not charging for work unless it's needed. More

Awesome! I will always go to this dealership. Service was A1. Everyone was helpful and friendly going above and beyond to help even helping for a service that I will always go to this dealership. Service was A1. Everyone was helpful and friendly going above and beyond to help even helping for a service that wasn't there for. More

Great customized service! The service advisor, Cody, is always friendly and personable. Jackson Acura has serviced my car since it was purchased in 2013. Jackson Acura has take The service advisor, Cody, is always friendly and personable. Jackson Acura has serviced my car since it was purchased in 2013. Jackson Acura has taken excellent care of my car, and I am completely satisfied in their service. More

Service The people I have worked with have been competent, honest, and helpful… I have a 2007 Acura and I have never taken my car to anybody else. That says The people I have worked with have been competent, honest, and helpful… I have a 2007 Acura and I have never taken my car to anybody else. That says it all. More

AMAZING customer service! My 2004 TSX lost its accelerator pedal position sensor late at night 500 miles from home. Praise God, I was in Alpharetta! When the APP sensor goes, t My 2004 TSX lost its accelerator pedal position sensor late at night 500 miles from home. Praise God, I was in Alpharetta! When the APP sensor goes, the car performs like everything in the drive train is about to die. I limped into a hotel, spent an hour researching nearby Acura dealers, and queued up first in line at Jackson Acura the next day, a Saturday. Service Advisor Brittiany Byas assured me all would be well, and made it so. When I explained that I and my wife were in town to rendezvous with our daughter's family for lunch and attend an Atlanta United match, she provided a loaner MDX so I wouldn't miss lunch and, noting that the shop was pretty busy, volunteered to meet me at the dealership the next morning to trade vehicles if the shop couldn't finish my TSX in time for me to pick it up before the match. Brittiany lives 30 miles from the dealership; the next day was a Sunday. Jackson Acura is closed on Sunday. The shop finished in time, but Brittiany's offer was entirely serious and without reservation. Or hesitation. This is just so far above and beyond the call! Thank you Brittiany, thank you Jackson Acura, and thank God for Alpharetta! More

Over & above Helped build my case with Acura Corp for warranty. My 2012 MDX is burning oil, and Brittany has helped facilitate this process by tracking down oil ch Helped build my case with Acura Corp for warranty. My 2012 MDX is burning oil, and Brittany has helped facilitate this process by tracking down oil change receipts (even contacting Jiffy Lube on my behalf). She has gone over & above to make this process smooth for me, and it's appreciated. More