Jackson Acura

Great service, fast, thorough, friendly! Everyone was so friendly, helpful. Got me in for oil change, tire rotation and out in less than an hour! Would highly recommend them to others! Everyone was so friendly, helpful. Got me in for oil change, tire rotation and out in less than an hour! Would highly recommend them to others! More

Outstanding As usual, they exceeded expectations. Nick Covino said my car would be ready in about an hour. They had it done, washed and vacuumed in 45 minutes. Ou As usual, they exceeded expectations. Nick Covino said my car would be ready in about an hour. They had it done, washed and vacuumed in 45 minutes. Outstanding job! More

Service well done Those involved with the servicing of my car did an excellent job. Very proud of Jackson Acura. I'm impress by the drop off service while my car was be Those involved with the servicing of my car did an excellent job. Very proud of Jackson Acura. I'm impress by the drop off service while my car was being worked on. More

Amazing Service at Jackson is always top notch. Nick has taken over our account after a number of service managers have left and as a result our experience ha Service at Jackson is always top notch. Nick has taken over our account after a number of service managers have left and as a result our experience has been amazing! More

Great place for service Jackson Acura is the best place that I have experienced for servicing my vehicles. I highly recommended them. Ask for Nick Covino to be your Service a Jackson Acura is the best place that I have experienced for servicing my vehicles. I highly recommended them. Ask for Nick Covino to be your Service advisor. He was excellent! More

Great and friendly service Brittany is always so friendly. She is a great communicator and always wants to ensure my work is done in a timely manner. The service team is effic Brittany is always so friendly. She is a great communicator and always wants to ensure my work is done in a timely manner. The service team is efficient and trust the quality of work. More

Great customer service Brittany Byas took care of me right away. Told me about how much time the service would take, and it was ready on time. She notified me when it was Brittany Byas took care of me right away. Told me about how much time the service would take, and it was ready on time. She notified me when it was ready. Car was washed and vacuumed inside. More

New RDX Cameron Hilden and Kelly Oneill were terrific in getting me set up with my new Acura RDX! Cameron listened to my wish list and was able to quickly fi Cameron Hilden and Kelly Oneill were terrific in getting me set up with my new Acura RDX! Cameron listened to my wish list and was able to quickly find and deliver the perfect car. Kelly was very friendly and thorough during the finance process. More

Great service but somewhat expensive for oil change and tire Great service! A little expensive for an oil change and tire rotation. We did get a discount applied by the Service employee which was nice. Great service! A little expensive for an oil change and tire rotation. We did get a discount applied by the Service employee which was nice. More

Customer not always right? When I came for my last appointment I arrived on time but wasn’t greeted promptly. It appeared that everyone bit 1 customer service agent was on lunch When I came for my last appointment I arrived on time but wasn’t greeted promptly. It appeared that everyone bit 1 customer service agent was on lunch break! The one lady that was there had just greeted another customer as I was arriving. There were 3-4 employees gathered in a nearby office but none of them appeared to be working. Eventually the lady working flagged down a guy stocking drinks to get my car checked in. When I picked my car up it had a terrible smell inside. My husband called to let someone know and my “service rep” told him I must have run over something on the way home. That was extremely irritating to both he and I as the smell was in the car as I got in it. Due to his disregard to our concern my husband called and tried to reach the service mananget-he had to leave a message and to date hasn’t recess return call. To be honest all anyone had to do was acknowledge the complaint and tell us they were looking into it....no one did this and it is truly disrespectful to the customer. I hope that someone will use this as a teaching moment and remind people that in a service industry you greet the customer promptly and attend to their concerns. More