Jackson Acura

Leaking oil after an oil change but normally great service I've never had any problems with service so this post is a rarity. Went in for an oil change and ended up having a few more things done. The service w I've never had any problems with service so this post is a rarity. Went in for an oil change and ended up having a few more things done. The service was excellent, as always. Today my husband told me my car is leaking "something" so now I need to call and find a time to bring my vehicle in to have it checked. It's just an inconvenience and hassle. More

Excellent customer service! Brought my MDX in for quite a bit of service. Brittiany really helped me out to determine what my car needed, kept me informed about progress, gave me Brought my MDX in for quite a bit of service. Brittiany really helped me out to determine what my car needed, kept me informed about progress, gave me several options. She is one of the best service consultants I've ever had! Thanks! More

Brittiany is awesome! Brittiany did an awesome job. Had my car serviced. There was some other issues due to wrong front grill install by service king and she sent the car t Brittiany did an awesome job. Had my car serviced. There was some other issues due to wrong front grill install by service king and she sent the car to them to have that fixed as well. She even got me a loaner while the car was being repaired at Service king! Amazing service! More

Return Visit I had to return a week after my recall repair because my rear brake light went out. My appointment was at 8:30, I was checked in on time and quickly o I had to return a week after my recall repair because my rear brake light went out. My appointment was at 8:30, I was checked in on time and quickly on my way after a simple light bulb change. Once again, top notch service! I also test drove the RDX. Cameron was extremely knowledgeable and thoroughly explained all the features and benefits of the car. More

You get more than what you ask for! I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my mon I went in for an airbag recall and they did a transmission service and washed my car fir free while I was waiting!!! What a nice surprise. Made my month! More

Terrible service My appointment was at 830 on 7/10. I dropped my car off the night before. I didn’t get a call back all day until I call in the afternoon around 2:30pm My appointment was at 830 on 7/10. I dropped my car off the night before. I didn’t get a call back all day until I call in the afternoon around 2:30pm to check on my vehicle. They told me my advisor was Sam and was told he will call me back. I waited for another couple hours before I got another call back from him. He told me the technician haven’t looked at it but give him some time and will get back with me. Thirty minutes later he calls me back and told me it was the wheel bearing and they will need to keep the car overnight to confirm it is the wheel bearing. I told him My appointment was at 830 and I expected a call because I have no other transportation to get to work. I was hoping to get my car back the same day. I then asked Sam if they have any loaner vehicles and he told me no but the can shuttle me home and back. I told him I need a car but he kept telling me they don’t have anything. The next day (Thursday), I didn’t hear anything back again about my vehicle. I then call at 2pm and Robin told me Sam is off. Now I’m pissed because he didn’t let me know he wasn’t working. Now my car was just sitting for another day and I still have no vehicle to get back and forth to work and home. I was told that Yvonne will help me since Sam is off. I had once before when I had my car serviced. She was great. She called me back and informed me of what’s going on and I explained my situation to her. She was apologetic and told me she will find a loaner for me and she came through. I was grateful. I didn’t get my car back until Friday afternoon. It took 3 days to get this small problem fix. Very very unacceptable. More

Jackson Acura Very positive experience trading in my 2016 MDX for a 2020 RDX. Reggie Hammond is a pleasure to work with, as was Kelly O’Neil. Very positive experience trading in my 2016 MDX for a 2020 RDX. Reggie Hammond is a pleasure to work with, as was Kelly O’Neil. More

Acura RDX Service Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait Great service overall. Yvonne is great. Would like to a shorter wait time. Maybe a better scheduling option and ETA prediction could help reduce wait time. More

Great experience! This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service la This experience was by far the easiest we have ever had buying a car. Our sales person Chege was great to deal with and very knowledgeable. Service lady Yvonne was very friendly and made us feel so welcome! We absolutely love our new Acura! More