Jackson Acura

Exemplary customer service I went to Jackson Acura after my car was in a smash and grab. The rear driver side window was smashed and there was damage to the window mechanism and I went to Jackson Acura after my car was in a smash and grab. The rear driver side window was smashed and there was damage to the window mechanism and trim. Additionally, one of my key fobs was stolen along with my purse. Jackson Acura did a phenomenal job with the repair, but the customer service is what truly stands out. I cannot say enough wonderful things about Yvonne Russell. She went above and beyond to help get my car repaired quickly and worked with my insurance company to get them to understand the repair was much more extensive than just a window replacement. After experiencing such a traumatic event, it was comforting to have such a caring service team repairing my car. Yvonne called me every day with updates on the status of the repairs. Her personal engagement was nothing like I have experienced at other Acura dealerships. I typically do not have routine service on my MDX performed at the dealership, but after my experience with Yvonne and Jackson Acura, I don't plan on taking my car anywhere else. More

Awrsome Jackson Acura continues to do amazing work keeping my car on the road! Service was quick, not expensive, and very easy to schedule. Jackson Acura make Jackson Acura continues to do amazing work keeping my car on the road! Service was quick, not expensive, and very easy to schedule. Jackson Acura makes my life so much easier! More

Walked in not expecting to buy, walked out with my new baby! That man Robert over there is really doing his thing, he was very patient and not pushy! It was my first time buying and I was very skeptical about a That man Robert over there is really doing his thing, he was very patient and not pushy! It was my first time buying and I was very skeptical about a lot but these guys made the experience pleasurable. More

Jackson Acura provides great service. The next time you need service from Jackson Acura, asked for Nick. He is thorough, professional, knowledgeable and easy to work with. I’ve been takin The next time you need service from Jackson Acura, asked for Nick. He is thorough, professional, knowledgeable and easy to work with. I’ve been taking my Acura to this location for four years; I’ve always had a great experience. More

Inefficient They will not take an appointment, but make the customer wait 2 hours or more for an oil change. This has happened twice to me. Upon purchase of the v They will not take an appointment, but make the customer wait 2 hours or more for an oil change. This has happened twice to me. Upon purchase of the vehicle, we also pre-purchased a service plan, which is the only reason we haven’t gone elsewhere. More

Nick was very courteous & efficient I am very impressed with the quality of service and the comfort of the dealership. I leased my Acura MDX 2 years ago and could not be happier with t I am very impressed with the quality of service and the comfort of the dealership. I leased my Acura MDX 2 years ago and could not be happier with the quality and service provided by Jackson Acura! More

Very happy with their service and diagnostics! Appreciated them being straightforward with what work was needed and what was not. Excellent service. They care about the customer. Keep up the good Appreciated them being straightforward with what work was needed and what was not. Excellent service. They care about the customer. Keep up the good work! More

No one likez hidden fees All good. But quoting one price and then adding fees that were not approved or discussed is simply not acceptable. And saying “we do this for ever All good. But quoting one price and then adding fees that were not approved or discussed is simply not acceptable. And saying “we do this for everyone else” does not make that ok either. More

In and out Recall stuff so low hanging fruit. Told me it would take an hour, it did. No charge, handled professionally. It's all good, is that 25 words yet? Recall stuff so low hanging fruit. Told me it would take an hour, it did. No charge, handled professionally. It's all good, is that 25 words yet? More

Excellent Job! I had a warranty repair of the driver side mirror and a recall. The service center did a great job to take care of both. I had a warranty repair of the driver side mirror and a recall. The service center did a great job to take care of both. More