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Jackson Acura - Service Center

Roswell, GA

4.8
5,065 Reviews
Call Service Center (770) 650-4000

5,065 Reviews of Jackson Acura - Service Center

Sort by
December 30, 2022

My problem has not been completely resolved My clerk, Yvonne, is kind and she works very hard to help! More

by D.A
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

December 30, 2022

Firm quickly responded to our need. Parts had the tire needed in inventory. Courteous, prompt service with the special inventory to meet our needs. Hugh More

by hughholley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2022 -

Jackson Acura responded

Hugh, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 29, 2022

I got what I asked for and the person made sure I was informed of all that was going on More

by JULIA_REEVES3215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of the person I worked with
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Dec 29, 2022 -

Jackson Acura responded

Julia, Thank you for the kind words about our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 28, 2022

Very accommodating and provided a loaner car because the warranty repair was going to take a few days. More

by BBROUGHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

December 28, 2022

I have been a customer for years and I trust them. I especially appreciate Nick in the service center for helping me maintain my much loved TL. More

by LEBIGMAC101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

December 27, 2022

Yvonne is the best I was in and out in 45 minutes! Thank your Yvonne! More

by PETERFARGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dimitri and Sergei make customer experience a pleasure
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Dec 28, 2022 -

Jackson Acura responded

Peter, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne and our team were able to help, and we hope to see you again!

Dec 28, 2022 -

PETERFARGO responded

You’re welcome. Great service and great employees. Keep up the great work! I’ll be there at my next service interval.

December 25, 2022

The Team at Jackson Acura is always helpful and AP Leto deal with. Thanks for making vehicle service easy More

by jdrbiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Jackson Acura responded

We are happy to have provided you with such a positive experience again! We sincerely value your business and look forward to your next visit.

December 24, 2022

Great service my appointment was at 9. 30 am and at 10.30 am I was done and finished. More

by kennethbly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Dec 28, 2022 -

kennethbly1 responded

Thank you

December 24, 2022

I love love love this dealership and the staff. Always there to be of service. Never rude always service minded. Knowledge in regards to my car and service needed. Thank you so much. More

by diamondsdream
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for again choosing Jackson Acura!

December 24, 2022

Jackson Acura is great at understanding customer needs, service and delivering the vehicle on time. Waiting area is nicely maintained, can work while waiting. Yvonne received, explained and send me off wit More

by Suresh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Jackson Acura responded

Suresh, Thank you for the kind words about Yvonne and our service team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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