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Jackson Acura - Service Center

Roswell, GA

4.8
5,020 Reviews
Call Service Center (770) 650-4000

5,020 Reviews of Jackson Acura - Service Center

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January 02, 2025

Terrific experience at Jackson Acura with the Service Dept. Team. Yvonne was great to work with and listened in servicing our 2021 RDX - Tech. More

by jamesspencer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for sharing your positive experience with our Service Department! We're delighted to hear that Yvonne provided attentive care while servicing your 2021 RDX. Our team is committed to delivering exceptional service, and your feedback reflects the values we strive for every day. If there's ever anything you need in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

January 02, 2025

Nick has always taken care of me when there. Service has always been outstanding and done on a timely manner. More

by ttreanor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

Great overall experience at Jackson Acura Service Dept. Yvonne listened and was great to work with to service my new 2024 MDX. More

by jamesspencer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Jackson Acura responded

Thank you for the fantastic 5-star review! We're so happy to hear that Yvonne provided great service and listened carefully to your needs for your new 2024 MDX. We strive to provide personalized, professional service, and it’s wonderful to know we met your expectations. If you need anything else, don’t hesitate to reach out. We look forward to assisting you again! Warm Regards, Jackson Acura Team

December 30, 2024

Yvonne was excellent to work with. I have been happy with Jackson Acura since 2016. More

by Sandi Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Yvonne and your continued satisfaction with Jackson Acura since 2016. Your loyalty truly means the world to us, and we’re honored to have earned your trust over the years. At Jackson Acura, we’re committed to providing excellent service and building lasting relationships with our customers. If there’s ever anything you need, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

December 29, 2024

Excellent to outstanding dealership. Work was conducted timely and done well. Enjoyed my visit and look forward to the next one. (That Starbucks coffee machine, allowing an added shot More

by GeorgiaDawg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you for the 5-star review! We're thrilled to hear that your experience was excellent and that our service met your expectations. We completely agree—our Starbucks machine with the extra shot of espresso is pretty much the "bees' knees" (or "sick" right, as the kids say?). We're glad you got to enjoy it while we took care of your car. We truly appreciate your trust and loyalty, and we look forward to welcoming you back for your next visit! Warm Regards, Jackson Acura Team

December 29, 2024

Jackson Acura and Neil Cacuto have taken care of my vehicles for years. They have always done well. My vehicles have always been kept in top condition. More

by DavesCarsHere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Jackson Acura responded

Thank you so much for your wonderful 5-star review! We're grateful for your continued trust in Jackson Acura and Neil over the years. We're dedicated to providing top-notch care for your vehicles, and it's great to know that we've consistently met your expectations. We truly value your loyalty and look forward to continuing to keep your vehicles in excellent condition. If you ever need anything, don't hesitate to reach out! Warm Regards, Jackson Acura Team

December 27, 2024

Very good customer service. Cody was cery honest and helpful regarding car repairs. Very clean and pleasant waiting area. Service quick and efficient. More

by maryk.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 25, 2024

Yvonne was personable, kind and very communicative as a service consultant. Jackson Acura dealership was beautiful and clean. All employees I spoke with were nice and willing to help. I even received a rid More

by KENNEDY9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corday (I think) who valeted me
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December 25, 2024

Everyone at Jackson Acura is customer oriented and helpful. Yvonne reviewed the entire invoice with me and answered all my questions. More

by Juli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2024

I wouldn’t give this dealership 15 minutes of your time or $15,000 of your money. More

by James cranmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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