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Jackson Acura - Service Center

Roswell, GA

4.8
5,042 Reviews

5,042 Reviews of Jackson Acura - Service Center

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April 02, 2021

Your online service scheduling app didn’t schedule properly. Car was not vacuumed nor cleaned properly..doubt the inspection was done as no report provided More

by Sbathala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Jackson Acura responded

Thank you for leaving this honest and still positive review. Our website team will be looking into our scheduler on our website, thank you for bringing this to our attention.

April 02, 2021

Great service at Jackson Accura. They always take great care of me and my car. Nick is the best been going to him for years. More

by Aaron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

April 01, 2021

Every time I visit Jackson Acura, I receive Excellent Service, ALWAYS~ I will recommend to any one and everyone. Always Great service and great price! More

by roude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 01, 2021

Had a excellent service today. Kendall was willing to explain my cars needs to me and kept everything simple and easy. I will be back in the future. More

by Jjmarkey17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Apr 01, 2021 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know.

April 01, 2021

Kendall was great. Service was fast and affordable. The dealership was clean and everyone was very friendly. They even washed my car. Talk about impressed!!! More

by Chloeanng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Apr 01, 2021 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience.

April 01, 2021

Jackson Acura has excellent customer service. The sales department and the service department are the best I've ever dealt with. Paul Silverman in the sales department is great to work with. I've purchased More

by LG727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Apr 07, 2021 -

Jackson Acura responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs.

April 01, 2021

I bought my second Acura in 2016 mainly because the service department does such an amazing job. I've have had no complaints for the past 10 years. They are fast, honest and helpful. More

by rchrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Parks
Apr 01, 2021 -

Jackson Acura responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 31, 2021

The service was as expected. The biggest concern from a customer stand point was the lack of professionalism and/or training from my service contact. More

by radmom94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Macias
Apr 09, 2021 -

Jackson Acura responded

We are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you.

March 31, 2021

Kendall was wonderful and very attentive. He made sure all my needs were addressed and made the service easy. Definitely will be back in the future. More

by rtobz78118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Parks
Apr 01, 2021 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

March 31, 2021

Nick Covino is a top notch service advisor! He was very clear about the work that needed to be done and why. Car was ready a day earlier than expected. More

by waxs11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

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