Jackson Acura - Service Center

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Yvonne consistently provides you with exceptional service and that you can rely on her and our service technicians. At Jackson Acura, we pride ourselves on building strong relationships with our customers and ensuring that every visit is a positive experience. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to your next visit! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that Yvonne consistently provides you with helpful and responsive service. At Jackson Acura, we strive to create an exceptional experience for all our customers, and it’s wonderful to know that Yvonne is making a positive impact during your visits. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We’re delighted to hear that you had a great service experience and enjoyed our lounge area. At Jackson Acura, we take immense pride in our commitment to transparency and customer satisfaction. It’s part of our core values to create a welcoming and comfortable environment for all our visitors. We believe that every interaction should be seamless, ensuring you feel informed and valued throughout your visit. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for being a loyal customer for nearly ten years! We’re thrilled to hear that Nick Covino consistently provides you with exceptional service by listening and collaborating on the best course of action for your vehicle. Your trust in us truly means everything, and we look forward to continuing to meet your needs for many more years to come. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your feedback. We're sorry to hear about the discrepancy in wait time during your recent service appointment. We understand how important it is to have an accurate estimate, especially for something as routine as an oil change. While we strive to accommodate all our customers promptly, there can be unforeseen circumstances that cause delays. Your comments will help us improve our communication regarding wait times. We truly appreciate your understanding and hope to provide you with a more seamless experience in the future. If you have any further concerns, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that your experience with us has been a pleasure. Yvonne and the entire team strive to provide the best service possible, and we truly appreciate your trust in us. We look forward to serving you again in the future. If you ever need anything, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that our service center staff provided you with helpful support and that your service was completed on time. We strive to ensure our customers have a seamless experience, and your feedback encourages us to keep up the great work. If you have any further needs, please don't hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're glad to hear that Nick provided you with top-notch customer service and clear explanations regarding your vehicle's needs. Our team is dedicated to ensuring every visit is informative and helpful, and it’s wonderful to know Nick made a positive impact on your experience. We truly appreciate your trust in us and look forward to seeing you at your next appointment. If you need anything in the meantime, please don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your detailed feedback and for giving us 4 stars! We're glad to hear that your service was completed within the estimated timeframe and that our team kept you informed throughout the process. We truly appreciate your suggestions regarding the waiting area, and we’re always looking for ways to improve our facilities. While Yvonne wasn’t available, we hope the service met your expectations and that you felt well taken care of. We’re committed to providing a top-notch experience for all our customers and will definitely take your comments to heart. If there’s anything you need in the future, don’t hesitate to reach out! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We’re delighted to hear that Yvonne provided you with excellent service and ensured your needs were met promptly. Our team is dedicated to delivering outstanding customer experiences, and it’s wonderful to know that Yvonne made such a positive impact during your visit. We appreciate your feedback and look forward to seeing you again soon! If you need anything in the future, don’t hesitate to reach out. Warm Regards, Jackson Acura Team