Jackson Acura - Service Center

Jackson Acura responded

We deeply appreciate your loyalty over the past 14 years. Thank you for trusting us with your vehicle's service; it truly means the world to us. We're committed to maintaining the high standards that have kept you coming back, and we're grateful for the opportunity to continue serving you in the years ahead. Your support and trust inspire us to keep delivering the best possible service. Looking forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and for being a valued customer! We’re delighted to hear that you’ve consistently received excellent service at Jackson Acura. Providing clear explanations and accurate price estimates is a key part of how we ensure a transparent and trustworthy experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to continuing to serve you with the same high level of care and attention! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback, and I apologize for the delay in our response. We genuinely appreciate your past support and are deeply sorry to hear about your recent experience. It’s concerning to learn that the issue with your exhaust system was not properly addressed, and we understand your frustration given the high standards you’ve come to expect from us. We strive to provide exceptional service and accurate diagnoses, and it’s clear we fell short this time. We would like to make this right for you and would appreciate the opportunity to revisit your vehicle's issue. Please reach out to us directly so we can identify and address the problem and ensure your concerns are resolved to your satisfaction. Thank you for bringing this to our attention, and for your past loyalty. We are committed to regaining your trust and look forward to the chance to restore your confidence in our service. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We’re thrilled to hear that Yvonne and the rest of our team have consistently provided you with excellent customer service. Our goal is to offer a positive and memorable experience every time, and it’s great to know we’ve achieved that for you. We appreciate your continued support and look forward to serving you again in the future. If you ever need anything or have any questions, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your kind words and for being a valued customer for over a decade! We're thrilled to hear that our team has consistently met your expectations with professional service and punctuality. It's wonderful to know that you feel treated like family—building lasting relationships with our customers is a core value for us at Jackson Acura. Your continued trust and support truly mean the world to us. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for sharing your experience with us. We're pleased to hear that you found our service department clean and that the service you received was professional and timely. We also appreciate your kind words about our team members who assisted with your wiper blades and provided coffee. We apologize for missing the overhead interior light issue during your inspection. Your feedback is invaluable in helping us improve, and we will address this with our team to ensure that all aspects of your vehicle are thoroughly checked in the future. Please contact us to schedule a convenient time for this. If you need any further assistance or have additional concerns, please feel free to reach out. We’re here to help and look forward to the opportunity to serve you better! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that Nick’s updates on your car's progress and the complimentary wash contributed to a positive experience. At Jackson Acura, we strive to offer top-notch service and ensure our customers feel well-informed and valued throughout their visit. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you have any additional questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for the fantastic feedback! We’re delighted to hear that Reggie provided such an exceptional experience and helped you secure the vehicle you wanted at the price you were aiming for. At Jackson Acura, we strive to deliver top-notch service and make every customer’s experience memorable, and it's wonderful to know Reggie succeeded in doing that for you. If you need anything further or have any questions, please feel free to reach out. Your kind words are truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with such excellent service and kept you informed throughout your visit. At Jackson Acura, we pride ourselves on our commitment to professionalism and transparency, and it's great to know that our clean service area and available snacks added to your overall satisfaction. We’re also pleased that we could assist with your aftermarket security system and key cutting. If you need anything at all, please don’t hesitate to reach out. We look forward to welcoming you back for future visits! Warm Regards, Jackson Acura Team