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Jackson Acura - Service Center

Roswell, GA

4.8
4,684 Reviews

4,684 Reviews of Jackson Acura - Service Center

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April 27, 2024

Nick is amazing and has supreme knowledge of Acuras. He totally understands what is needed and when. His knowledge and expertise is unmatched More

by seancole34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jackson Acura responded

Thank you for your wonderful review and for recognizing Nick's outstanding service! We truly appreciate you taking the time to share your experience with us. Our commitment is to provide exceptional service and ensure that each customer receives personalized care tailored to their needs, and Nick's knowledge and expertise play such a significant role. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your business - We look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

April 26, 2024

Yvonne diagnosed the battery. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. More

by ay02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're glad to hear that Yvonne provided exceptional service during your visit. She demonstrates our dealership's commitment to showing great care to our customers each visit and is a true asset to our team. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 25, 2024

I got an oil. Change and was in and out in an hour. Cameron was nice enough, but suffering from allergies, so there wasn't a lot of chit chat:) More

by amy.wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabri Jiffry
May 02, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that you were in and out for your oil change within an hour. And we appreciate your understanding regarding Cameron's allergies! We always strive to provide excellent customer service each and every visit. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We're here to help! Warm Regards, Jackson Acura Team

April 25, 2024

Yvonne and her team did a great job as always. The car was done on time ss promised and washed. Thanks to all More

by rflauter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that Yvonne and our team continues to provide excellent service. Ensuring that your car is completed promptly and with the highest level of care is our commitment. We're pleased to have met your expectations and appreciate your recognition of our efforts. Should you have any additional feedback or if there's anything else we can assist you with in the future, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

April 18, 2024

Very professional everyone was helpful Kept in touch with me during my wait. Thank you More

by Bergman1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you so much for sharing your experience with us! We're delighted to hear that you found our team to be very professional and helpful during your visit to Jackson Acura. Keeping in touch with our customers and ensuring they have a positive experience is paramount to us, so we're thrilled to know that we were able to keep you informed and comfortable during your wait. Thank you for choosing Jackson Acura, and please don't hesitate to reach out if there's anything else we can assist you with in the future. We look forward to serving you again! Warm Regards, Jackson Acura Team

April 17, 2024

Jackson Accura is the BEST! Service Department is great. Always a good experience! Thank you! More

by IVOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our Service Department at Jackson Acura. Providing excellent service is our top priority, and we're delighted that you consistently have a good experience with us. Your kind words mean the world to us, and we truly appreciate your support. If there's anything else we can do to make your experiences even better, please don't hesitate to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

April 17, 2024

As owners of two Acura cars (2020 RDX and 2022 MDX) from Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer fir More

by Leroy_QA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sabri Mohamed
Apr 22, 2024 -

Jackson Acura responded

Thank you very much for your outstanding review! We're so honored to have earned your trust and loyalty as the owners of two Acura vehicles from Jackson Acura. It brings us immense joy to hear that you've had such positive experiences with both our sales and service staff. Providing exceptional customer service is at the core of everything we do, and we're thrilled that our team has exemplified this with their "customer first" intention. Your rating of Jackson Acura as a 10-star on a scale of 1-5 is incredibly generous and truly means the world to us. We're committed to maintaining this high standard of service and ensuring that every interaction you have with us exceeds your expectations. Thank you once again for your continued support and for choosing Jackson Acura for your automotive needs. We look forward to serving you and your vehicles for many years to come! Warm Regards, Jackson Acura Team

April 17, 2024

Service was scheduled with no problem and service was preformed promptly and efficiently. Very impressed with Jackson’s sales and service department! More

by Treybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Flauter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a seamless scheduling process and that your service was performed promptly and efficiently by our team. Providing exceptional service to our customers is our top priority, and we're delighted that we were able to impress you with both our sales and service departments. Your satisfaction is what drives us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

April 12, 2024

I purchased my RDX from Jackson Acura in 2013. As far as I can remember, no one else has ever serviced my vehicle. It has been interesting to watch them make gradual improvements to their practice More

by Mwebb6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We truly appreciate your loyalty as a valued customer since 2013 and your ongoing support. We're committed to continuously enhancing our services to ensure the best possible experience for our customers like you. Your feedback helps us to continually improve and refine our processes. Thank you for recommending Jackson Acura. We are truly honored to have earned your trust and loyalty, and we look forward to serving you for many years to come! Warm Regards, Jackson Acura Team

April 11, 2024

I actually DON'T dread going to have my car serviced ! !! Employees are always nice !! More

by LEELEEB56
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Apr 11, 2024 -

Jackson Acura responded

We're delighted to hear that your experiences with us have been enjoyable and stress-free! At Jackson Acura, we aim to make every visit a positive one, and it's fantastic to know that our team's friendliness and professionalism have made a difference for you. Your comfort and satisfaction are paramount to us, and we're committed to providing you with excellent service each time you come in. Thank you very much for your kind words - We look forward to welcoming you back for your future service needs! Warm Regards, Jackson Acura Team