Excellent service as always!
It is a pleasure working with Cameron Hilden! Drive time was longer than the service call!
It is a pleasure working with Cameron Hilden! Drive time was longer than the service call!
More
by DONNAPUCCI
Service Price Transparency
I am writing about a recent experience I had with my 2022
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept
(leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers.
More
by Tracy M Palma-Doran
May 03, 2024 -
Jackson Acura responded
Dear Tracy M Palma-Doran,
We're relieved to have resolved the issue with your 2022 Acura MDX, and again we're deeply sorry for the inconvenience you experienced. Your frustration is completely understandable, and we recognize that your recent experience falls short of the standard of service we strive to provide. We do not want anyone to leave our dealership believing we have not made every effort to earn their business.
We want to assure you that we have taken every measure to address the situation and make it right. Your satisfaction is of utmost importance to us, and we're committed to earning back your trust in Jackson Acura.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to ensure that your future experiences with us are nothing short of exceptional.
Thank you for your patience and understanding, and for giving us the opportunity to make things right. We truly value your business and hope for the opportunity to serve you again in the future.
Warm Regards,
Jackson Acura Team
May 03, 2024 -
Tracy M Palma-Doran responded
Thank you for reaching out to me and for coming to the table with a great deal and for acknowledging that what I experienced was not up to the standards I had come to expect from Jackson Acura. I am looking forward to starting over with Jackson Acura. My husband also has an MDX and has been using Jackson Acura for his Maintenace needs.
Thank You Again!
I got an oil.
Change and was in and out in an hour. Cameron was nice enough, but suffering from allergies, so there wasn't a lot of chit chat:)
Change and was in and out in an hour. Cameron was nice enough, but suffering from allergies, so there wasn't a lot of chit chat:)
More
by amy.wil
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sabri Jiffry
May 02, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're glad to hear that you were in and out for your oil change within an hour. And we appreciate your understanding regarding Cameron's allergies! We always strive to provide excellent customer service each and every visit. If you have any further feedback or if there's anything else we can assist you with in the future, please don't hesitate to let us know. We're here to help!
Warm Regards,
Jackson Acura Team
Very professional everyone was helpful Kept in touch
with me during my wait.
Thank you
with me during my wait.
Thank you
More
by Bergman1226
Service Price Transparency
Apr 22, 2024 -
Jackson Acura responded
Thank you so much for sharing your experience with us! We're delighted to hear that you found our team to be very professional and helpful during your visit to Jackson Acura. Keeping in touch with our customers and ensuring they have a positive experience is paramount to us, so we're thrilled to know that we were able to keep you informed and comfortable during your wait.
Thank you for choosing Jackson Acura, and please don't hesitate to reach out if there's anything else we can assist you with in the future. We look forward to serving you again!
Warm Regards,
Jackson Acura Team
Excellent communication and service.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
They performed very good work on my vehicle and diagnosis correctly.. It was very professional.
More
by muradqq
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience! We're delighted to hear that you were satisfied with the communication and service you received at our dealership. Ensuring that our work is both professional and accurate is paramount, and we're glad that we met your expectations.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you again in the future!
Warm Regards,
Jackson Acura Team
Good fast service.
My vehicle was ready before expected. I really like that they never push a service you don’t need
My vehicle was ready before expected. I really like that they never push a service you don’t need
More
by CER
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us! We are so pleased to hear that your service was completed faster than expected and that you appreciated our straightforward, no-pressure approach. At Jackson Acura, our team is committed to offering honest and efficient services, ensuring that we only recommend what is truly necessary for your vehicle.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority! We look forward to welcoming you back for your next service visit.
Warm Regards,
Jackson Acura Team
Great visit!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
My representative working with me was very attentive and kept me notified of the progress. Awesome job!
More
by Janie.picklesimer
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2024 -
Jackson Acura responded
We greatly appreciate your feedback and are thrilled to hear about your positive experience at Jackson Acura! It's wonderful to know that your representative provided attentive service and kept you well-informed throughout your visit. Our team is dedicated to ensuring every customer has an exceptional experience each time they visit. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to exceed your expectations in the future!
Warm Regards,
Jackson Acura Team
Usually service is great but felt like was overcharged
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
More
by msldgarcia
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future.
Warm Regards,
Jackson Acura Team
Fast and quick service.
Completed service less than an hour.
Easy online scheduling, answered open questions on time.
Completed service less than an hour.
Easy online scheduling, answered open questions on time.
More
by Acura
Service Price Transparency
Mar 28, 2024 -
Jackson Acura responded
Thank you for sharing your feedback with us! We're glad to hear that you had a fast and efficient service experience with us. We're constantly striving to improve, so we appreciate your note about service price transparency. Your input helps us enhance our services to better meet your expectations. If you have any further thoughts or suggestions on how we can improve in that area, please feel free to let us know. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
They are friendly, professional and quick.
My husband and I love our Acuras and enjoy having Jackson Acura service our vehicles.
My husband and I love our Acuras and enjoy having Jackson Acura service our vehicles.
More
by Tracy M Palma-Doran
Verified Customer
Verified Customer
Other Employees Tagged:
Cameron Hilden
Mar 12, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're delighted to hear that you and your husband have had positive experiences with our team at Jackson Acura.Providing friendly, professional, and quick service is always our goal, and we're thrilled that we've continued to meet your expectations. We're glad to hear that you love your Acuras and enjoy having us service your vehicles!
Thank you for choosing Jackson Acura for all your automotive needs. If you have any further need assistance, please don't hesitate to reach out. We look forward to continuing to serve you and your husband in the future!
Warm Regards,
Jackson Acura Team
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
8 yrs, 6 mos
Helpful 
