Jackson Acura - Service Center

Jim, Really appreciate your Support and help. Also you are more customer friendly as well. Really like the way you approach to your customers. Thank you. are more customer friendly as well. Really like the way you approach to your customers. Thank you. More

Nick is the best advisor - I always try to make sure he’s there when I come. I have a lot of trust in him! there when I come. I have a lot of trust in him! More

Courteous. Responsive, willingness to help and resolve my issues timely. Customer service Experience is always outstanding. Clean, friendly and bright environment. Great overall experience always issues timely. Customer service Experience is always outstanding. Clean, friendly and bright environment. Great overall experience always More

I’m very pleased with Jackson Acura and my new consultant (Pat). I feel that they take good care of my car—and me—even to the point that I don’t really mind sitting there and waiting for my vehicle. (Pat). I feel that they take good care of my car—and me—even to the point that I don’t really mind sitting there and waiting for my vehicle. More

Great experience; took less time than planned Arrived for appointment and was taken care of immediately. Given and reviewed a list of items to be done for the scheduled visit for routine maintena Arrived for appointment and was taken care of immediately. Given and reviewed a list of items to be done for the scheduled visit for routine maintenance and recall. More

The sales department is great. However, the service department needs help with customer service. The service dept should have someone to greet customers once they pull into the garage. I felt lost and department needs help with customer service. The service dept should have someone to greet customers once they pull into the garage. I felt lost and didnt like the fact I had to be waited to be seen and stood at the desk 5 mins before someone acknowledged me standing there. More

Yvonne was a pleasure to work with . Listened to all concerns and saw that they were addressed . She took the time to check out a warranty , which indeed it was still under warranty . Thank you Yvonne concerns and saw that they were addressed . She took the time to check out a warranty , which indeed it was still under warranty . Thank you Yvonne ! More

Great experience Yvonne was great! She made the experience seamless. She was in communication throughout the day to make sure I knew when my car would be ready for p Yvonne was great! She made the experience seamless. She was in communication throughout the day to make sure I knew when my car would be ready for pickup. More

Dropped in and was taken care of! I recently purchased a new Acura and had the need to have the trailer hitch installed for a bike carrier. I stopped by on a Saturday hoping the parts I recently purchased a new Acura and had the need to have the trailer hitch installed for a bike carrier. I stopped by on a Saturday hoping the parts department would be open so I could find out if this is something that would be ordered before I made the service appointment. Since the parts were in-stock, I wandered over to the service department to schedule a service visit for the installation. I was pleasantly surprised when the advisor - Yvonne - invited me to stay for an hour while they install it for me right then. I had no expectations of this - usually the process is more cumbersome to schedule and plan for such a visit. However they were able to do this - on a Saturday! - when I simply dropped in. I am not ignorant to the fact this is likely good timing, however I did appreciate the quick and speedy service. Five stars on all points except for pricing. Pricing at dealers is always high, but I appreciate factory parts and installation. I do, however, wish there was a bit more 'value' baked in from a pricing standpoint. More

Excellent on time service by Jackson Acura. I needed to rush to pick up my dauter from school and the service manager obliged. Thank you rush to pick up my dauter from school and the service manager obliged. Thank you More