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5,025 Reviews of Jackson Acura - Service Center
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May 01, 2024
I am writing about a recent experience I had with my 2022 (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept (leased) Acura MDX. I have brought my car in several times for the same issue, the issue started in April of 2023. The front drivers side tire kept losing air pressure. We would fill it up and if I drove more than 30min on the highway the pressure would go down quickly. I had brought my vehicle into Jackson Acura service in Roswell several times and every time they would tell me they dunked the tire and could not find anything wrong. They would fill it with air (charging me for a flat tire fix) and then the issue would happen again. On February 15, 2024, I brought it in again (4th time for same issue) I was told that they gave me a new tire and that all should be fine. April of 2024 the issue happened again. I was told by Cameron my Service Advisor that there was nothing they could do since the dunk tank did not show any issues. Needless to say, this was NOT an answer I was happy with. They are the experts and yet could not figure out the issue. After having a very contentious conversation with Cameron and him telling me I need to pay $300 for a new rim, which may or may not fix the issue. I requested to speak to the service manager, Rodney who was out to lunch at the time. Cameron said he spoke with Rodney and was told to replace the entire wheel assembly, rim and tire but that if the issue happened again, it would be "on me" and I would have to pay. Needless to say, this did not sit well with me, and I left in tears of frustration. Rodney did call me back and was very nice and professional. He told me to bring my car back and they would replace the entire assembly, rim and tire. Brought my vehicle in this morning and low and behold once they took everything apart, they found that the internal valve stem where it meets the air pressure monitor was separating, which was causing the issue ALL ALONG, which leads me to believe I never received a new tire in February as I was told. Rodney did the right thing, and I was happy with Rodney, but I have lost faith and trust in Jackson Acura Service. My lease is up in November 2024, and I planned to get another Acura from Jackson Acura but now I think I will be looking into other dealerships/manufacturers. More
by Tracy M Palma-Doran
May 01, 2024
Great service and support from Nick Covino and team. He is always prompt, punctual, and forthright. Jackson is the only place to ever service my Acura. He is always prompt, punctual, and forthright. Jackson is the only place to ever service my Acura. More
by Dennis Young
Employees Worked With
April 27, 2024
Nick is always very professional. He gets me in and out and always informed of what is happening. A pleasure to work with. He gets me in and out and always informed of what is happening. A pleasure to work with. More
by MICHAEL GALLAGHER
Verified CustomerEmployees Worked With
April 27, 2024
Nick is amazing and has supreme knowledge of Acuras. He totally understands what is needed and when. His knowledge and expertise is unmatched He totally understands what is needed and when. His knowledge and expertise is unmatched More
by seancole34
Employees Worked With
April 26, 2024
Yvonne diagnosed the battery. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. Ran the battery and started test. Did not find any issue with the battery. She requested to charge the battery. She is exceptional. More
by ay02
Employees Worked With
April 25, 2024
I got an oil. Change and was in and out in an hour. Cameron was nice enough, but suffering from allergies, so there wasn't a lot of chit chat:) Change and was in and out in an hour. Cameron was nice enough, but suffering from allergies, so there wasn't a lot of chit chat:) More
by amy.wil
Employees Worked With
Sabri Jiffry, Cameron Hilden
April 25, 2024
Yvonne and her team did a great job as always. The car was done on time ss promised and washed. Thanks to all The car was done on time ss promised and washed. Thanks to all More
by rflauter
Employees Worked With
April 17, 2024
Service was scheduled with no problem and service was preformed promptly and efficiently. Very impressed with Jackson’s sales and service department! preformed promptly and efficiently. Very impressed with Jackson’s sales and service department! More
by Treybear
Employees Worked With
April 17, 2024
As owners of two Acura cars (2020 RDX and 2022 MDX) from Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer fir Jackson Acura, we have had the pleasure of interacting with JA's amazing sales service consultants and maintenance staff. They all have "customer first" attitudes, and they all are highly knowledgeable, always patient when answering questions, and always willing to provide detailed explanations of warranty and maintenance issues and solutions. On a scale of 1* to 5*(the very best), Jackson Acura is clearly a 10*! More
by Leroy_QA
