Jackson Acura - Service Center

MDX Maintenance Brought in our MDX for service. The personnel were very courteous and professional! They outlined all that was recommended and even found coupons to Brought in our MDX for service. The personnel were very courteous and professional! They outlined all that was recommended and even found coupons to help lower the cost. I will certainly be back when the car needs to be serviced again. More

Nick Covino I have a 2003 3.2 TL-S which I have loved and nurtured for 15 years. I have consistently used Acura service over the years, and when I moved back to I have a 2003 3.2 TL-S which I have loved and nurtured for 15 years. I have consistently used Acura service over the years, and when I moved back to ATL 5 years ago I found Jackson Acura--and Nick. Nick and his team have given me the top-notch attention "my baby" needs. I still get a smile on my face every time I drive the vehicle! More

Jackson Acura's is one of the best dealer service centers ... Better than even BMW and we own one a 2011 135i. This isn't about BMW though. One of the best features of Jackson's service is that amazing Starbu ... Better than even BMW and we own one a 2011 135i. This isn't about BMW though. One of the best features of Jackson's service is that amazing Starbucks coffee and cocoa machine!... Yeah, don't ever take that machine out Jackson otherwise, well... I was there from 8:22-10:15 for a checkup, oil change and tire rotation when Cody, our service writer told me the tech recommended a full brake job and a rear differential service on our 2010 MDX. I said, no problem. The brakes did feel limp-wristed so do it, but give me a loaner... As much as I want to, I can't sit around the dealership all day long drinkin' frickin coffee... Or could I??? Well, good ole Cody got me a loaner, a new 2018 2WD MDX which I showed to the wife later. She liked it, but after shelling out $807 bucks for our maintenance service we're holding on to our old MDX. It's a Honda after all so it still drives pretty darned good even compared to the '18 loaner we'd just driven... Well the point is Jax Acura is awesome. Believe me when I say this even the wife would consider buying another Acura ride because of all our experiences there. The place offers all the things you'd expect from a fine dealership after you've made your purchase. More

Scratches to my new RDX I took my new Acura RDX with 4,500 miles in for routine service. I had an oil change, tire rotation, and maintenance to the back up camera. When I g I took my new Acura RDX with 4,500 miles in for routine service. I had an oil change, tire rotation, and maintenance to the back up camera. When I got home, I noticed major scratch marks along the rear hatch area. It appears that something might have fallen into the back of the car. I was extremely disappointed by this. I really have been enjoying my new RDX and had a wonderful experience during the purchase. I usually rely on the dealer for maintenance because it helps to develop a good relationship between buyer and seller. I hope to work with Jackson Acura in restoring my vehicle to the condition it was in prior to coming in for that first service. More

Friendly staff from the first person to the last. Your dealership is the best. That's why I keep coming back. Staff is friendly, accommodating, and caring for the customers. Nick, in service, is a Your dealership is the best. That's why I keep coming back. Staff is friendly, accommodating, and caring for the customers. Nick, in service, is a great person to have on the team. More

Great fast service Flat tire repair and oil change. In and out in 2 hours. Good WiFi and private rooms for taking calls, nice mobile office. Service personnel are frie Flat tire repair and oil change. In and out in 2 hours. Good WiFi and private rooms for taking calls, nice mobile office. Service personnel are friendly and give regular updates. More

Not helpful or understanding I have been there 4 times this week. My car is under warranty, they said they could fix a navigation but they have to order a part and i have to come I have been there 4 times this week. My car is under warranty, they said they could fix a navigation but they have to order a part and i have to come back. i went back, they said the have ordered the wrong part. 3 days later i went back again and waited for about 4 hours for them to tell me my car does not have navigation. I took the car and i realized the interior lights including door button lights, gear lights and button of the whole instrumental panel were out. I called immediately and i informed them about the issue. They told me to come the next day for them to take a look. I went the next day and they were not helpful, did not even take a look at the car and said i have to make an appointment and the earliest appointment is 4 days later. They did not let me speak to the manager. The basically messed up my car and then kicked me out when i went back. Their hospitality was not great and the lady had an attitude. I really needed the car to be fixed since im leaving town with the car. They said if you believe it is a fuse issue as i insisted, from my experience. They told me to buy fuses and check them myself but no technician will help me solve the problem they created. More

Satisfied Customer This was my first time having my car serviced at Jackson Acura. Staff was friendly and I was pleasantly surprised with the service. I will definitely This was my first time having my car serviced at Jackson Acura. Staff was friendly and I was pleasantly surprised with the service. I will definitely bring my car back for future service. More

Great people, great place! everyone I spoke to/worked with was very friendly and helpful! The coffee and snacks are nice too. I appreciate being updated on the progress. I like everyone I spoke to/worked with was very friendly and helpful! The coffee and snacks are nice too. I appreciate being updated on the progress. I like the car being washed and vacuumed More

5+Stars My experience with Jackson Acura has been from the beginning exceptional starting with our expertise sales person Sergei so kind, so patient, so knowl My experience with Jackson Acura has been from the beginning exceptional starting with our expertise sales person Sergei so kind, so patient, so knowledgeable and ditto to the service department with Nik as the representative. 5+ Stars to all. More