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5,078 Reviews of Jackson Acura - Service Center
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January 18, 2024
Nick is always great to work with! The work is usually done quickly and the waiting room is comfortable. The work is usually done quickly and the waiting room is comfortable. More
by brandonlongshore
Verified CustomerEmployees Worked With
January 18, 2024
Excellent service. My experience in the service department has been nothing but exceptional Kody is a great representative My experience in the service department has been nothing but exceptional Kody is a great representative More
by veasey07
Employees Worked With
January 18, 2024
Process couldn’t have been easier to schedule, arrival and payment and conclusion. Nick was absolutely fantastic. I call him directly for all of my service needs. and payment and conclusion. Nick was absolutely fantastic. I call him directly for all of my service needs. More
by NICHOLAS.KRAY
Employees Worked With
January 17, 2024
Everyone was helpful, professional and courteous. Service was completed within the time promised. Very pleasant experience. I waited for my car to be serviced. Service was completed within the time promised. Very pleasant experience. I waited for my car to be serviced. More
by kathrynmccannon
Employees Worked With
Sabri
January 17, 2024
I had a scheduled appt for an oil change. It took 3 1/2 hours. It took 3 1/2 hours. More
by danshep
Employees Worked With
January 17, 2024
The service department was very friendly and knowledgeable about what they were doing. I explained that the cruise control wasn't working, Without hesitation he went to take a look and explaine knowledgeable about what they were doing. I explained that the cruise control wasn't working, Without hesitation he went to take a look and explained what was wrong. More
by benjamingl45
Employees Worked With
Cameron Hilden
January 17, 2024
Customer service is no where close to what it used to be. Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 servi Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 service managers and inform them that I had an appt. This is my 3rd Acura. Been using this dealer for service for 15 years. Service manager barely made eye contact and just tapped info into computer. When checking out I questioned the price asking if I was being given the rate of the oil change service special in the app and service manager told me he had no idea what the app showed. For goodness sake! Look it up! I mentioned my key fob didn’t work in driver door but back door same side worked fine. Cameron kept telling me it’s bc my purse was on other shoulder. Kept insisting even as I explained multiple times same side back door worked fine. Then just said no one was there to check and never asked me if he could schedule a follow up to check this out. Overall terrible customer experience dealing with the manager. More
by mc0482
Employees Worked With
Cameron Hilden
January 17, 2024
She is rude and condescending. She is the opposite of helpful. I refuse to work with her ever again. She is the opposite of helpful. I refuse to work with her ever again. More
by Bobbi
January 17, 2024
Jackson Acura is efficient and has good customer service. I love the fact that they clean my car as well I love the fact that they clean my car as well More
by ameeria03
Employees Worked With
Other Employees :
Mr. Reggie was my original sales person when I purchased the car. Thanks again Mr. Reggie.
