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Jackson Acura - Service Center

Roswell, GA

4.8
5,075 Reviews
Call Service Center (770) 650-4000

5,075 Reviews of Jackson Acura - Service Center

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January 17, 2024

It was great experience and service is excellent and they are fast. I like, free car wash too. Thank you. More

by pgskiannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Jan 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

January 13, 2024

I came in to get a side camera fix and a black dot on the screen. They said it was fixed, and that it was just dirt. When I received the vehicle back, the dot was still there, so I drove back and spoke t More

by juanaovalle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
whoever the "foreman" was that day, Cameron Hilden
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January 11, 2024

Always great service and knowledgeable staff. Cameron is one the best! Service staff do the best and quality work More

by Eric Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We're delighted to hear about your consistently great experiences with our service and knowledgeable staff. We're thrilled to have Cameron on our team! Your recognition of our service staff's dedication to delivering the best and quality work is truly appreciated. If there's anything else we can do for you, please feel free to reach out. We look forward to providing you with excellent service in the future. Warm Regards, Jackson Acura Team

January 09, 2024

Cameron was courteous and professional and got me in and out quickly for my first oil change More

by schjah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Jan 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Cameron provided you with courteous and professional service during your first oil change. Efficiency is a priority for us, and we're pleased that you were in and out quickly. If there's anything more we can assist you with, please feel free to reach out. Thank you for choosing us for your oil change needs. We look forward to the possibility of serving you again in the future! Warm Regards, Jackson Acura Team

January 06, 2024

Yvonne is excellent to work with and I look forward to continued service in the future from her.. More

by wmann777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with Yvonne! We're delighted to hear that she has been excellent to work with. Providing outstanding service is our top priority, and we appreciate your recognition of Yvonne's contributions. We're honored to have your continued trust, and we look forward to providing you with excellent service in all your future visits. If there are ways we can further enhance your experience in the future, please feel free to let us know. Thank you for choosing Jackson Acura. We truly value your loyalty and look forward to serving you again! Warm Regards, Jackson Acura Team

January 06, 2024

Working with Yvonne Rusell is the best. She always makes sure that all my service needs is met. Jackson Acura is a great place to have my car service and I'm so glad I purchased my car f More

by Sterlingr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing about your positive experiences with Yvonne and our team. We're thrilled to hear that Yvonne continues to ensure all your service needs are met, and it's wonderful to know that you've chosen Jackson Acura as your service home. We truly appreciate your loyalty as a customer! If there's anything more we can do for you, please feel free to let us know. We're here to assist and look forward to serving you for years to come. Warm Regards, Jackson Acura Team

January 06, 2024

I always get excellent serve in a timely manner! Everyone is friendly and professional! Thank you More

by peggycarrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Silverman
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful feedback with us! We're delighted to hear that you consistently receive excellent and efficient service. And we truly appreciate your kind words about our team! It's our goal to ensure every customer has an exceptional experience every time they visit. If there's anything more we can do for you, please feel free to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again! Warm Regards, Jackson Acura Team

Jan 11, 2024 -

peggycarrano responded

I recently purchased my second Acura. This time I got the MDX. I love this car. It's beautiful, comfortable and loaded with technology! I'm still learning but the salesperson, Paul Silverman, went into great detail about setting everything up. I couldn't have asked for a better experience in buying a car from him or from the Finance Manager. Thank you for always providing excellent service Peggy Carrano

January 06, 2024

Always a pleasure working with Nick and team, great customer service is provided, they are knowledgeable and fast. More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing about your positive experiences with us! We're delighted to hear that working with Nick and our team has consistently been a pleasure for you. Providing great customer service, coupled with knowledge and efficiency, is at the core of our values. Your feedback is truly appreciated, and we're honored to have earned your trust. If there's anything more we can assist you with, please feel free to reach out. We look forward to serving you again and appreciate your continued support! Warm Regards, Jackson Acura Team

January 06, 2024

Nick is always friendly and approachable. He never over promises, and never pushes any extra work, just provides the facts. More

by flavorsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback. We're thrilled to hear that Nick has consistently provided you with a friendly and approachable service. We take pride in delivering transparent, honest information and efficient service. Your trust in Nick and our team means a lot to us. If there's anything more we can assist you with or if you have any specific requests in the future, please feel free to reach out. We look forward to assisting you in the future! Warm Regards, Jackson Acura Team

January 04, 2024

I used to get great service, but with my most recent issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB. More

by camachocheryl
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Sep 25, 2024 -

Jackson Acura responded

Thank you for your feedback, and we apologize for the delay in responding as we are currently revisiting older reviews. We sincerely apologize for the issues you experienced with communication and service. And we appreciate you returning to have the problem addressed. Your experience is truly important to us, and we are committed to ensuring that all our customers receive the best possible service. If you have any further concerns, please feel free to reach out. Again thank you for your patience as we worked to improve our processes. Warm Regards, Jackson Acura Team

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