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Jackson Acura - Service Center

Roswell, GA

4.8
4,723 Reviews
Call Service Center (770) 650-4000

4,723 Reviews of Jackson Acura - Service Center

Sort by
February 04, 2023

Very poor service by technicians. Wasted nearly 2 hours of my time doing nothing. If they don't like getting simple jobs that should take 5 minutes, go work at another location. More

by dhendrickson45
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technicians
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Feb 13, 2023 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

Helpful
February 04, 2023

Great service, I was in and out and did not have to wait too long More

by STRAUGHANBZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
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Feb 06, 2023 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
February 01, 2023

Nick Covino was quick to identify the problem we had with our RDX and was able to have it fixed and back to us the same day. It was a pleasure to work with him. More

by LindaT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Linda, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we hope to see you again!

Helpful
February 01, 2023

Great place with all the varieties of vehicles. Great people with good experience. Helpful staff. More

by raghu_4338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

Helpful
February 01, 2023

Nice and knowledgeable people, quick and easy service easy access reasonable price for retail or wholesale More

by Cars4lessga LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 31, 2023

Cody did good job and taking care of vehicle issue and addressed and service specialist checked as well More

by no2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cody and our team were able to help, and we hope to see you again!

Helpful
January 31, 2023

Great customer service at every level! The staff makes it a point to acknowledge you and they are very professional and knowledgeable, Great service all around! Pleasure working with Cody More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Jackson Acura responded

Crystal, Thank you for your business and this review. We're happy to hear Cody and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Helpful
January 29, 2023

Outstanding service. Really appreciated talking with Sebastian and getting the details on the repairs our MDX up on the lift. More

by KRISBELTZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Sebastian and the team, and we look forward to working with you again.

Helpful
January 27, 2023

The Representative has good knowledge and showed Courtesy towards Customer. The Support and Communication is very good More

by SuRaj357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Jan 30, 2023 -

SuRaj357 responded

Please provide some service packages & Offers to lower the Cost of Servicing.

Feb 07, 2023 -

Jackson Acura responded

We currently have the following Service Specials listed on our website. You can find the Service Specials on www.jacksonacura.com by clicking on: Service and Parts, and then on: Service Specials or by bookmarking: https://www.jacksonacura.com/promotions/service/index.htm

Helpful
January 27, 2023

Always pleasant service people, don't mind waiting for my car because the dealership has great amenities to keep you comfortable !!!! More

by LEELEEB56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Jackson Acura responded

Thank you for your repeat business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

Helpful
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