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Jackson Acura - Service Center

Roswell, GA

4.7
5,078 Reviews
Call Service Center (770) 650-4000

5,078 Reviews of Jackson Acura - Service Center

Sort by
November 10, 2023

Seamless experience Seamless experience. Walked in and out within an hour. Great servicez Seamless experience. I Walked in and out within an hour. Great customer service. More

by monicaygibbs
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Report | Print
Nov 16, 2023 -

Jackson Acura responded

We appreciate you sharing your feedback! Ensuring our guests have an exceptional experience is our top priority, and your input is instrumental in measuring our success. If there's anything we can assist you with in the future, please don't hesitate to reach out!

November 09, 2023

Yvonne Russell did good service with me and really help me and talked to me more detail , thank you! More

by xiaoyan7755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear Yvonne and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura, we hope to assist you in the future!

November 09, 2023

Sergi and the rest of the sales team are amazing! Just wish I could say the same of the Service Department. More

by jeff_tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

November 08, 2023

Whenever U come to Jackson Acura for any service, they are the best in work n customer service. More

by AMIR.GILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback! We're overjoyed to hear our team continues to provide a top-notch experience every time you visit. Providing excellent service is our goal! Thank you for choosing Jackson Acura -- We look forward to your next visit!

November 07, 2023

I always have a positive experience with the dealership when I bring my car in for routine servicing More

by cthomas4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear you continue to have positive experiences with our service team. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing Jackson Acura -- We look forward to assisting you in the future!

November 06, 2023

Acura provided convenient Lyft car service to allow me to pick up my car the same day it was repaired. More

by coats_valerie@yahoo.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're glad to hear you found the offered Lyft ride service convenient! Our goal is to provide exceptional, streamlined service. If there's anything else we can assist you with, please let us know!

November 06, 2023

Service was excellent. My service manager (Nick C. ) is professional, knowledgeable of the car and services required. He was a pleasure to work, went above and beyond to en More

by seancole34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department! We appreciate your kind words about Nick and your recommendation of our dealership. It's rewarding to know our team provided you with the quality service you deserve. Drive safely, and don't hesitate to reach out if you have any further needs.

November 04, 2023

Good service. Clean and comfortable facility. Accurate assessment and delivery on expected time as estimated More

by ANANDK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department! We're delighted to hear our team met your expectations. Drive safely, and we hope to serve you again in the future.

November 04, 2023

Love working with Yvonne Russel. She always takes good care of my car and the service is always excellent. More

by Sterlingr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jackson Acura responded

We're thrilled to hear that you continue to have great experiences with Yvonne and our service team. Your satisfaction is our priority, and we appreciate your trust in us. If there's anything else we can assist you with, please feel free to let us know.

November 04, 2023

To get some tires replaced and to have them look at my car to make sure it’s okay, the few times I’ve had them handle my car they have done an outstanding job and I’ll continue to go to Jackson Acura. More

by bcd117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Report | Print
Nov 14, 2023 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback regarding our service department. We're committed to delivering top-notch service, and we're glad to hear we met your expectations. Thank you for choosing Jackson Acura -- We look forward to assisting you again in the future!

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