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Jackson Acura - Service Center

Roswell, GA

4.8
4,695 Reviews

4,695 Reviews of Jackson Acura - Service Center

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September 30, 2022

It’s closer to a spa experience for the car instead of visiting a garage or car dealer More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Jackson Acura responded

Anthony, We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 29, 2022

My experiences have only been with Service and Parts. A big kudos to Nick (service) and Steve (parts) for doing a great job. I've been getting lease cars from them for many years, and never been disappoi More

by Robert@Retired
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick (service) and Steve (parts)
Sep 29, 2022 -

Jackson Acura responded

Robert, Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 29, 2022

Excellent. Always great service from Jackson Acura. Keep doing what you're doing. Thanks again More

by GEMINISpace29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura again!

Sep 30, 2022 -

GEMINISpace29 responded

I live in Gwinnett about 5 minutes from another Acura dealership. However, its the great customer service and personable relationships that I have with my advisors that keeps me coming back to Jackson Acura!

Sep 30, 2022 -

Jackson Acura responded

Great to hear! And we're very happy that you do. Thank you.

September 29, 2022

Yvonne was fantastic with getting me in for repair on my MDX. I was given a new MDX for a loaner vehicle. She kept me informed quite often with updates and estimated time of repair being completed. My vehic More

by PETERFARGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Jackson Acura responded

Peter, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

September 29, 2022

Nick did a great job getting me in and out as quickly as possible and keeping me informed as to status. No surprises. More

by dyergler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

September 28, 2022

Great service as always. Timely, customer friendly and quality service. Thank you will visit again for other services More

by ASHISH.RAJPUT
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

September 28, 2022

I was extremely disappointed in the service I received. Having never used Jackson Acura before, I thought I would give them a try because they are closer to my work, but boy was that a mistake. Cody was ve More

by Lee Fain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Jackson Acura responded

Lee, Here at Jackson Acura, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. Thank you for talking with other members of our team, and for your business that resulted from that discussion. If you have any questions or would care to discuss this further, please contact Rodney Jones, our Service Manager, at (770) 650-4000.

September 27, 2022

Service was good. My car was not vacuum. This is the second time this has happened More

by niyaijohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

September 27, 2022

Easy to book appointments. Minimal wait time for outcome of inspection. Repair service completed as projected. More

by bonnie.yancey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Jackson Acura responded

Bonnie, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

September 27, 2022

It was easy to schedule an appointment and good service. I was in and out quickly. More

by Carlrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
Sep 27, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Thank you for choosing Jackson Acura!

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