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Jackson Acura - Service Center

Roswell, GA

4.7
5,067 Reviews
Call Service Center (770) 650-4000

5,067 Reviews of Jackson Acura - Service Center

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February 06, 2023

Nick worked me into the schedule as soon as I arrived. The work was done promptly. They cleaned the car before bringing it back to me for pickup. It is always a pleasure to do business with the people at More

by miketoelkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Jackson Acura responded

Mike, Thank you for continuing to choose Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

February 06, 2023

Routine service performed in a rapid fashion. In and out in less than an hour. More

by dmoroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 04, 2023

They would not diagnose my vehicle issue until I pay $170. I have been going to this place for last 9 yrs. More

by harijoshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2023 -

Jackson Acura responded

Our Service Department reported: "The client wanted us the check his vehicle for free, after repairs were performed elsewhere. We would have had to take suspension components apart to find his issue/noise. A diagnosis charge is standard for what he wanted us to do." If you would like to further discuss this, please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

February 04, 2023

Very poor service by technicians. Wasted nearly 2 hours of my time doing nothing. If they don't like getting simple jobs that should take 5 minutes, go work at another location. More

by dhendrickson45
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technicians
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Feb 13, 2023 -

Jackson Acura responded

Hello, we are very sorry to hear that you weren't fully satisfied with your experience. If you wouldn't mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Please feel free to reach out directly to Rodney Jones, our Service Manager, at (770) 650-4000.

February 04, 2023

Nothing bad, but nothing special. Just get, get out. Not that I expected more. My husband used to take care of car stuff, but he has passed away. So now it’s up to me. And I’m not More

by sharront
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Feb 06, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

February 04, 2023

Great service, I was in and out and did not have to wait too long More

by STRAUGHANBZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden, Scott Polito
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Feb 06, 2023 -

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 02, 2023

Great place with all the varieties of vehicles. Great people with good experience. Helpful staff. More

by raghu_4338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

February 01, 2023

Nice and knowledgeable people, quick and easy service easy access reasonable price for retail or wholesale More

by Cars4lessga LLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 01, 2023

Nick Covino was quick to identify the problem we had with our RDX and was able to have it fixed and back to us the same day. It was a pleasure to work with him. More

by LindaT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2023 -

Jackson Acura responded

Linda, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we hope to see you again!

January 31, 2023

Cody did good job and taking care of vehicle issue and addressed and service specialist checked as well More

by no2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Cody and our team were able to help, and we hope to see you again!

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