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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,686 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,686 reviews

July 12, 2025

They are usually very quick and honest on what needs to be done. They are very nice and understanding. More

by SCHEPS322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your great review! I truly appreciate your kind words about the service at James Wood Chevrolet Buick GMC Decatur. Our team strives to be quick, honest, and understanding, and it's wonderful to hear that reflected in your experience. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 11, 2025

Shawn has been WCCA's service Advisor for years and has always worked with us to keep our Meals on Wheels Vehicles running smoothly. We could not ask for a better service, Advisors or a better Dealership w More

by AMY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Amy! I truly appreciate your kind words about Shawn and our team at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that we have been able to support WCCA and your Meals on Wheels program. Thank you for trusting us with your vehicles, and we look forward to continuing to assist you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 11, 2025

The mechanics did an excellent job. the car loan department the attendant was polite. But the vehicle I was issued was a high mileage junker with malfunctioning end gate that would ope More

by STEPHENRBLAKE089
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tanner did an excellent job I would recommend that department anytime.
Jul 12, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us, Stephen. I appreciate your feedback regarding the service and the courtesy of our car loan department at James Wood Chevrolet Buick GMC Decatur. However, it’s concerning to hear about the issues you faced with the loaner vehicle. Your insights are valuable, and we understand the importance of having a reliable vehicle. We encourage you to reach out to us directly so we can address your concerns and work towards a solution. Thank you again for your feedback. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 09, 2025

They are always very professional, courteous, and friendly. I also love how quickly they always get me on the schedule. More

by DALSUP417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin helped me the last time I was in and he was wonderful!
Jul 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm excited to hear that you find our team at James Wood Chevrolet Buick GMC Decatur to be professional, courteous, and friendly. It's great to know that we’ve been able to accommodate your scheduling needs quickly. We appreciate your support and look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 09, 2025

Great customer service. I would recommend James Wood service to anyone. I'll be back in the near future. More

by RAYBENTHALL1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review, Rayben! I'm thrilled to hear about your positive experience with our team at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us, and we can't wait to welcome you back in the near future. Safe travels until then! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 09, 2025

With James Wood dealerships you feel like you are dealing with friends who want you to have a good experience. I have felt that they were fair and honest with me. It feels like a small dealership atmospher More

by rpinson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about your experience at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that you felt like you were dealing with friends and found our team to be fair and honest. Our team strives to create a welcoming atmosphere while offering a wide selection of vehicles. We look forward to seeing you again and hope you enjoy your vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 09, 2025

Great experience. Didn’t expect to buy on first day looking but glad I did More

by Deanob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Garretson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear you had a great experience at James Wood Chevrolet Buick GMC Decatur and that you found the right vehicle on your first day. We appreciate your decision to choose us and look forward to helping you again in the future! Enjoy your new ride! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 09, 2025

customer service has been excellent repairs have been on point. communication has been good. thank you More

by JEFFRY.SALISBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Evans
Jul 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Jeffrey! I'm thrilled to hear that you've had an excellent experience with our customer service and that the repairs have met your expectations. Communication is key, and I'm glad it has been good for you. We appreciate your support and look forward to serving you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

July 07, 2025

My salesman Marty was extremely helpful and not pushy. We worked out a deal and I picked up the truck later that day. I would definitely recommend the dealership and my salesman. More

by krkrohe81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty
Jul 07, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I am happy to hear that Marty provided you with excellent service and helped you find the perfect truck. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to assisting you again. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 07, 2025

I needed a replacement tailgate on a 2000 4x4 K3500 truck. Mark Sanders helped me every step of the way by promptly providing me with an estimate. Then he ordered the tailgate and had it painted. Fi More

by ferrispharm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm glad to hear about your top-notch experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Mark was able to assist you so well with your 2000 Chevrolet K3500 4x4 truck's tailgate replacement. We appreciate your feedback and hope to see you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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