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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,400 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,400 reviews

May 10, 2025

My service advisor is Shawn Hooe. I have used him for the past 3 years and he is the best. Customer service, communication, all top notch. More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, David! We're thrilled to hear about your positive experiences with Shawn at James Wood Chevrolet Buick GMC Decatur. Our team is dedicated to providing excellent customer service and communication, and it's great to know that Shawn has consistently met your expectations over the past three years. We appreciate your support and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 10, 2025

I was warmly greeted by an informative salesperson from the moment I walked on the lot. We corresponded over a period of a few days until I secured the cash for a wonderful new truck and my trade in was ha More

by LEE.WEBER1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Lee, for taking the time to share your wonderful experience with us! We're thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur provided you with a warm welcome and exceptional service during your truck purchase. It’s fantastic to know everything went smoothly with your trade-in as well. We appreciate your business and look forward to seeing you again in the future! Enjoy your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2025

Never pressed by the sales staff. Very easy purchase experience. I highly recommend this dealer More

by cyndi.hope122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Cyndi! We’re glad to hear you had an easy purchase experience at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us. We look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 10, 2025

I have dealerships much closer but I choose James Woods because of the service department. While things have changed over the 30 plus years the service department has remained stellar. More

by DREWBROOKS343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Drew! We truly appreciate you choosing James Wood Chevrolet Buick GMC Decatur over closer options. It's fantastic to hear that our service department has consistently met your expectations over the years. We look forward to continuing to serve you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 10, 2025

Mike Wheat gave me a fair price on my trade. Tony Lara made sure that my buying experience was great. He informed me during the buying process and then oriented me on my car. More

by holly.east74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Lara
May 11, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Holly! We’re so glad Mike and Tony made your car-buying experience at James Wood Chevrolet Buick GMC Decatur a smooth and informative one. Enjoy your new car, and we hope to see you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 09, 2025

Communication with me was less than desirable. No one would return a text message or phone call until I got upset. More

by me27696
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
May 09, 2025

Karen is a consummate professional. Whenever I shop at James Wood Decatur, I always deal with Karen. More

by Susan & Mike McCoy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff in finance
May 09, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with Karen at James Wood Chevrolet Buick GMC Decatur. She truly is a valuable member of our team. We appreciate your loyalty and look forward to assisting you again during your next visit! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 09, 2025

Free is always a pleasure to deal with. He knows how to treat each customer and keep them happy. As long as he is with James wood so will I. More

by johnsonm6340
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Free at James Wood Chevrolet Buick GMC Decatur. It's great to know he was able to keep you happy during your visit. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 09, 2025

Marty was very professional and made the process easy. All staff were friendly as d helpful More

by pattykosse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Patty, for your wonderful review! We're thrilled to hear that you found our staff at James Wood Chevrolet Buick GMC Decatur to be professional, friendly, and helpful throughout the process. Your positive feedback means a lot to us, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 09, 2025

The lady who did our paperwork at used car dealership was extremely efficient and pleasant. The computer screen desk is very convenient, More

by mlf1947
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Filline
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We're glad to hear that your experience with our paperwork process was efficient and pleasant. At James Wood Chevrolet Buick GMC Decatur, we strive to provide convenience for our customers. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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