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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,304 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,304 reviews
February 08, 2026
they are experts at James wood! Rocco always makes the process super smooth, quick and easy! Rocco always makes the process super smooth, quick and easy! More
by daniel@mmsprinklerslbk.com
Verified CustomerEmployees Worked With
February 08, 2026
Landon was very professional and helpful during this process. He did everything possible to make this purchase a smooth and easy transaction by providing Best in Class Service. process. He did everything possible to make this purchase a smooth and easy transaction by providing Best in Class Service. More
by rragsdale0
Employees Worked With
February 08, 2026
Kathy was very professional and answered all my questions she was very pleasant to talk to and I would recommend her to all my friends overall the dealership is first class and would buy another vehicle from she was very pleasant to talk to and I would recommend her to all my friends overall the dealership is first class and would buy another vehicle from them Billy Brimberry More
by fbrimberry
February 07, 2026
The dealership is excellent, top notch , but the collision center is not anywhere near the same level. I brought my truck in to repair damage from a collision claim with insurance. The default was a collision center is not anywhere near the same level. I brought my truck in to repair damage from a collision claim with insurance. The default was after market parts to replace my rear bumper and tow assembly on my 2025 Sierra 1500 AT4X with less than 5000 miles on it. This was completely unacceptable and I had to go back and forth with the dealership and insurance who agreed to use OEM parts, but would not document this on the estimate. The collision center is a “Selct Service” shop, which sounds good, but from my perspective it only means the shop has some sort of agreement with the insurance company to get you out as quickly and cheaply as possible, which they did in my case . When I picked up my truck after repairs, the bedcover no longer sealed with the tailgate as it had prior to the repairs which had allowed water into the bed during the wash or weather which left detergent marks in the bed when the water evaporated. There also was a shop towel and other debris that was not in the bed when I had dropped it off. Also, no one offered to review the repairs and work that had been done in the vehicle to make sure it was satisfactory. A few days after I picked up my truck I got a package in the mail from the dealership that contained a vehicle theft recovery device that the accompanying note told me the shop had not reinstalled after the repairs. When I contacted the colision center to attempt to have these items addressed, they told me they asked me to send them pictures of the bed cover, which I did. They said the installation of the recovery device would have to be a separate appointment with the service center. So hopefully I will be able to get this taken care of. This is the second GMC I have purchased at James Wood in Decatur, and the service with sales and finance was excellent. I’ve brought vehicles in for service such as routine maintenance, repairs, or recalls and I’ve been extremely satisfied with the service center. . The collision center, however, is an entirely different story. More
by Brad
Employees Worked With
February 07, 2026
Bob Miller has been really great for keeping me informed of the inventory and great offers and the service department is great too!! of the inventory and great offers and the service department is great too!! More
by TOMMILLER6160
February 07, 2026
Service personnel was very pleasing and helpful. I will return for another service needs I may have in the future. I will return for another service needs I may have in the future. More
by CSDUNLAP51
February 07, 2026
We have bought several vehicles from James Wood, and always been happy and satisfied with all aspects of sales and service. Karen Pattison was the most recent sales rep, and she has been excellent in e always been happy and satisfied with all aspects of sales and service. Karen Pattison was the most recent sales rep, and she has been excellent in every way. More
by pick145
February 07, 2026
All work was done in a timely manner, staff was very courteous and helpful and Crystal was an exceptionally rep …. Thank you all courteous and helpful and Crystal was an exceptionally rep …. Thank you all More
by al1051
February 06, 2026
Our recent purchase at James Wood dealership in Decatur from start to finish was a pleasant one! Although I have confidence in any of the staff at this dealership, I highly recommend our salesman Tony Lara from start to finish was a pleasant one! Although I have confidence in any of the staff at this dealership, I highly recommend our salesman Tony Lara, we feel fortunate to have dealt with Tony. For us he is the best! We felt very much at ease through the whole process. No pressure, no games. A good experience at a car dealership can be hard to find, we were relieved to have found this dealership and our salesman Tony Lara and will definitely be going back for any future needs. From sales to the finance dept., it was a very smooth process and we thank you! More
by tg123
Employees Worked With
February 06, 2026
3rd vehicle from Dealership and will buy 4th, 5th, …. Will request Herb’s service for the rest. Will request Herb’s service for the rest. More
by Myron Baker
Employees Worked With
