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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,534 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,534 reviews

July 18, 2024

love the customer service and service department. There are very helpful and Professional. James wood people aways takes care of my family vehicles. More

by ferndogcan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Cantu
Jul 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the kind words about our customer service and service department! We are thrilled to hear that you found our team helpful and professional. At James Wood Chevrolet Buick GMC Decatur, we always strive to take care of our customers' vehicles like they are our own. We appreciate your loyalty and look forward to assisting you with your family's vehicles again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 18, 2024

The 3 percent credit cards convenience fee was charged on the July 1,2024 purchases that I received. In fact, it is not clear why they are billing this 3% extra charge with my purchase. I agree this extra c More

by Fish08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your automotive needs since April 1998. We appreciate your loyalty over the years. Regarding the 3% convenience fee on your July 1, 2024 purchase, please feel free to reach out to me directly to discuss this matter further. We value your feedback and look forward to assisting you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 17, 2024

Dealership was clean and the service people were extremely helpful. I have been a longtime fan of James Wood and his employees. Very professional and extremely helpful More

by AGGIEBROWN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Aggie, for choosing James Wood Chevrolet Buick GMC Decatur and for being a longtime fan of ours. We appreciate your kind words about our clean dealership and our helpful service team. We pride ourselves on professionalism and are delighted that you found us extremely helpful. We look forward to serving you again in the future. Let your friends and family know about your positive experience! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 17, 2024

Quick and easy very helpful sales rep test drive was great great service all around More

by xcrucial
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur and for the excellent review! We're thrilled to hear about your positive experience with our sales team and service. We appreciate your feedback and hope to see you again soon for another great test drive! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 16, 2024

I have been using the dealership and service department for over 20 years. Shawn Hooe has always been our service advisor and gets the job done. More

by margiehalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for over 20 years! I appreciate your loyalty and I am glad to hear that Shawn has provided you with excellent service as always. I look forward to assisting you on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

July 16, 2024

I have used this dealership for years. Always happy with the sales and the service. More

by CLLETOT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
Jul 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your automotive needs over the years! I appreciate your loyalty and I am thrilled to hear that you have been satisfied with both our sales and service departments. I look forward to continuing to provide you with top-notch service in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 16, 2024

They helped put me in a fantastic car that suits me perfectly. These guys are topnotch. More

by mistycottle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the glowing review! I am thrilled to hear that we were able to help you find a fantastic car that suits you perfectly. At James Wood Chevrolet Buick GMC Decatur, I always strive to provide a top-notch experience for our customers. I look forward to seeing you again and hope you enjoy your new vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 15, 2024

We have bought 5 new care luxury cars in less than 10 years from James Woods, and they can't seem to ever have a loaner. We paid a fortune for Extended Warranty that has cost us every time they seem to f More

by ckelly26990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Krystal Gipson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Our team has acknowledged this review.

July 15, 2024

Great service from Derek and the team at James Wood in Decatur. The location in Denton had given us the runaround a few times, 3 times actually where we were trying to get a new pick up truck secured for More

by roxygrlsurfin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carey Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Roxy, for sharing your positive experience with Derek and our team at James Wood Chevrolet Buick GMC Decatur. I appreciate your recommendation and am glad we could assist you in finding the perfect vehicles. We look forward to welcoming you back in the future or if you choose to share your positive experience with others. Safe travels in your new vehicles! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 14, 2024

I enjoyed working with Billy. Billy was very professional, helpful and extremely nice. Thank you Billy More

by elaine.davis153
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for choosing James Wood Chevrolet Buick GMC Decatur and for sharing your positive experience working with Billy. I appreciate your kind words and I am thrilled to hear about the professional and helpful service you received. I look forward to seeing you again! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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