James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

All of the staff a JWM are amazing. The process was smooth and easy. This is my 2nd truck from James Wood and I wouldn't go anywhere else. Clay Estes was great to work with. The process was smooth and easy. This is my 2nd truck from James Wood and I wouldn't go anywhere else. Clay Estes was great to work with. More

I decided I wanted to upgrade my car from a 2019 Chevy Equinox to a 2025 Equinox. I started looking in my city and surrounding areas and found nothing that I was looking for that caught my eye, except for Equinox to a 2025 Equinox. I started looking in my city and surrounding areas and found nothing that I was looking for that caught my eye, except for one car at a dealership in my neighborhood. It had everything I wanted but one particular package. It was on sale for $2,000 off. By the time, my trade in ($12,000) was calculated in, and all the ridiculous add ons, it was back up to full price and then some! I told them I would have to think about it. Meanwhile, I got on the Chevy website and designed my car. When I was finished it told me that there was a perfect match at James Wood in Decatur, TX. I went to their webpage and there it was! It was priced lower than the dealership by my house but was on sale for $3,000 off! Billy Balderas was the salesman at James Wood that I dealt with. Billy was great from the beginning. He didn’t try to tack on additional ad ons to the price like other dealerships tried to do. He gave me a blind estimate on my trade ($13,000) and even gave me more money when he saw my vehicle. While he was working up the quote to take to my credit union, Billy called me and asked me if I wanted to add something. I asked him if I needed it, and he said, “only if I want it”. The other guy at the other dealership told me I needed it and also tried to charge me for tinting that was already on the car and wheel locks that I did not need. Billy did none of that! He gave me a straight out the door price that the other dealership could not beat. I drove from Oklahoma City to Decatur to purchase the car and I will do it again for my next car purchase. Billy and everyone there treated me with dignity and respect. They didn’t see me as a “woman” buying a car, he saw me as “customer” buying a car. They truly earned my business and I will recommend anyone to James Wood even if it means taking a road trip to Decatur, TX. More

Great service and overall experience at James Wood Motors. Marty was excellent to work with and I’ll definitely be returning for my next vehicle purchase! Motors. Marty was excellent to work with and I’ll definitely be returning for my next vehicle purchase! More

Jeff Morris helped us get in the right vehicle for our family and it’s exactly what we needed and wanted. Also the detailers did an amazing job prepping the car for us. family and it’s exactly what we needed and wanted. Also the detailers did an amazing job prepping the car for us. More

I was in and out of the dealership in under an hour. Salesman and cashier were quick and professional. Salesman and cashier were quick and professional. More

So far so good , fast and precise on first oil change ! Had to take my truck in for an update that took about a day , everything seems to be working as it should at the present, great job and team , thanks Had to take my truck in for an update that took about a day , everything seems to be working as it should at the present, great job and team , thanks . More

Took the car to another dealership we usually work with out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw the reviews on this dealership amd figured i would give yall a try as your closer to where we now live. Got quoted 1800 for an issue that was not there the day prior. I have a certified vehicle with warranty and this was supposedly not covered. Asked for pictures and got sent pictures of a black car (my car is white). Took the car back and took it to our old dealership. They checked the issue we got quoted for and it was not a problem. They replaced the sensor and had to tighten and put pieces back together because when we got our car back it wasnt fully put back together properly. Sensor got put in and car runs great now. They also ran the smoke test yall claimed our car failed and no issues were found. More

Shawn Hooe is great to work with! Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. More

Krystal Gipson, has been wonderful to work with. She is very prompt at getting back to you. She is very knowledgeable about my car. She is very helpful! She is very prompt at getting back to you. She is very knowledgeable about my car. She is very helpful! More

Krystal Gipson has been wonderful to work with. She has so much knowledge and explains things extremely well! She has always been very professional! She has so much knowledge and explains things extremely well! She has always been very professional! More