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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,388 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,388 reviews

March 12, 2024

This was my first vehicle purchase for the family, which should have been exciting but salesman was only worried about making the sale. I asked for a memoir to remember the dealership, ex: a keychain and w More

by alexxisbonilla
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris filline
March 12, 2024

Brad was very kind and nice with helping us and answering our questions! And as well as the finance lady that finished our paper work More

by brendarichards68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 12, 2024

My experience was good but they should let people know about the extra fee when using a credit card.. More

by STEPHEN.SUMMITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
Mar 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I would like to thank you for sharing this review, Stephen. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team so we can make sure our customers are more aware, and I encourage you to contact us if you would like to further discuss your visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

Wonderful to deal with from start to finish. Kathy went above and beyond and their professionalism will keep our family coming back for years to come! More

by Hunt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to write such great feedback, Hunt. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Kathy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

James wood Decatur is the best place to have all your service needs taken care of More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Jezierski
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us, Paul! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

March 11, 2024

Great customer service. We always recommend James Wood Motors and Lanny for all car needs. More

by clay.sneed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lanny Loesch
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Clay, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

March 11, 2024

Everyone we worked with on the Purchase of our new truck was very knowledgeable. The process was very fast. We will definitely buy from James Woods in the future. More

by millicanwellsvc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Mawby
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to write about your experience with us! At James Wood Chevrolet Buick GMC Decatur, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 11, 2024

Starla Johnson went above and beyond to make sure that I was happy with my new car! Rusty Ford also went above and beyond! More

by SLAUGHTEREMMA52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty Ford and Jeff Mawby
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Starla was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 11, 2024

James Wood has always been a great dealership as well as service center for my vehicle needs. More

by jet8104
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hello, and thank you! I can't tell you how much we appreciate your customer loyalty! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 10, 2024

Excellent service as always at James Wood, Tyler Mayfield is so easy to work with. Sixth vehicle deal we have done here. More

by JX2TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Taylor, thank you for your loyalty to our dealership and for taking the time to write this review. Tyler’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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