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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,595 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,595 reviews

November 05, 2024

They have the best customer service, hands down! ! They are always friendly, knowledgeable and helpful!! More

by TXKRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I truly appreciate your feedback and I am thrilled to hear that you had a great experience with our customer service at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide a friendly and knowledgeable environment for all our customers. I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 05, 2024

Great professional sales and service. Rocco and the dealership went overboard in see that we were taken care of! This is my5th or 6th vehicle I purchased from James Woods dealership and w More

by rrose9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experiences with Rocco and our team at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty and I am grateful to have you as a valued customer. I look forward to serving you again in the future and helping you with your next vehicle purchase! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 04, 2024

Dealership was excellent. Everyone was extremely helpful and professional. I’m happy with the progress. More

by DEAN.PRINE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm delighted to hear that you had such a positive experience at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide exceptional service, and it's great to know that you felt well taken care of. I look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 03, 2024

Krystal, my maintenance advisor was very professional and friendly. I was there for an oil change. She checked on any manufacturer recalls for my new truck and explained how long it should take. She made my More

by JIMBOS71MEANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Stachowiak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Jim, for taking the time to share your positive experience with us! We're thrilled to hear that our maintenance advisor made your oil change visit smooth and enjoyable while keeping you informed about your new truck. At James Wood Chevrolet Buick GMC Decatur, we strive to provide excellent service, and we're glad to know we met your expectations. We look forward to seeing you again on your next visit! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 03, 2024

Always a great experience with the James Wood Team! We have been doing business, with the Decatur location, since 2011. Highly recommend their Service Department for any of your vehicle needs. Keep More

by back4duty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you’ve had a great experience with the James Wood Chevrolet Buick GMC Decatur team since 2011. Your recommendation of our Service Department means a lot to us. We look forward to continuing to serve you and appreciate your support! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 03, 2024

I had a very good experience with this dealership and really appreciated Mike for helping me out and getting everything done as quickly as he did. More

by bnorstrom0505
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Huddleston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Mike was able to assist you efficiently at James Wood Chevrolet Buick GMC Decatur. Your feedback means a lot to us, and we look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 02, 2024

Purchased my car there and have always had it serviced there. Wouldn'tgo anywhere else. Shawn has been my service person each time and goes beyond to take care of my car. More

by VCKYTOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience at James Wood Chevrolet Buick GMC Decatur and that Shawn has consistently taken great care of you and your vehicle. We truly appreciate your loyalty and look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

November 02, 2024

Except for an owners manual, The truck is excellent. I'm having to figure out what to do by either calling the dealership or trial and error. More

by cookebenny7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! We’re glad to hear that you are enjoying your truck. Your experience is important to us, and I appreciate your feedback regarding the owner's manual. Please feel free to reach out to James Wood Chevrolet Buick GMC Decatur anytime for assistance; we’re here to help! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 02, 2024

Kathy is wonderful, she is very attentive to my needs when buying my cars. I will only buy from her over the past 18 years I have purchased 9 cars from her. More

by kelleyrossrocks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kelley, for your wonderful review! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 18 years and your trust in Kathy for your car purchases. It’s fantastic to hear how attentive she has been to your needs. We look forward to assisting you on your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

November 02, 2024

Bob was fantastic from start to delivery we love our new vehicle and appreciate him so much More

by cowboyup2529
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with us at James Wood Chevrolet Buick GMC Decatur and that you love your new vehicle. We'll make sure to pass on your appreciation to our team. We look forward to seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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