James Wood Motors, Inc. - Service Center

Customer Service is what brought me to James Wood, since they have done my annual inspection for registration for my motorcycles and autos of other manufacture since about 2005 (I didn't purchase my previou they have done my annual inspection for registration for my motorcycles and autos of other manufacture since about 2005 (I didn't purchase my previous two motorcycles or three autos from them). Bought my first auto from them in 2017 and second one in 2022. Service department continues to excel after purchase support and will continue to use Service department for all scheduled and other maintenance needs!!! More

Very quick, very helpful. Rocco set us up and we were able to get in and out on a Saturday! Rocco set us up and we were able to get in and out on a Saturday! More

Great job on my aftermarket automatic steps. The fact that Karen was able to reference and quote a brand of aftermarket retracting steps to replace the OEM automatic steps that did not meet my r The fact that Karen was able to reference and quote a brand of aftermarket retracting steps to replace the OEM automatic steps that did not meet my requirements, was great! The service dept also ensured that I had a loaner to drive while they were installed and I had pressing business that did not allow me to wait on the install. More

I am a repeat customer now for years and they are Amazing!! I drive 2 hours one way to this specific dealership to have all my maintenance and service work done on my vehicle!! I have been burned bad Amazing!! I drive 2 hours one way to this specific dealership to have all my maintenance and service work done on my vehicle!! I have been burned badly by others in the past and I truly appreciate their honesty and integrity. My service advisor, Shawn, is so awesome…he is always willing to go above and beyond when needed. I recently had a problem arise with my new vehicle and timing became an issue, as I was leaving rather quickly to go out of state for work. However, It was imperative that my new vehicle be looked at and for any necessary repairs/warranty work to be done before I could safely leave for a 800+ mile road-trip and Sean, along with the Service Department Manager Paul Johnson, and the entire service team made it happen!! They were phenomenal at not only making sure that the needed work was done on my vehicle, by the best service tech for the job, but also ensured that it was ready to go when I needed to leave for the trip! That I could have the peace of mind knowing my vehicle was safe to drive across the country, well is just beyond words and I am Forever Grateful to the James Wood - Decatur Team!! I would also like to Thank Starla Johnson and Drew Ward for their help!! Sincerely, Janelle Glover More

Mario was very friendly, knowledgeable, and prifessional. The closing was very easy and user friendly. The inventory at the dealership was outstsnding. The pricing for the vehicles was easy for the buyer. The closing was very easy and user friendly. The inventory at the dealership was outstsnding. The pricing for the vehicles was easy for the buyer. More

Expedited our service due to vehicle needs. Worked with us in an expedient way and we're very helpful Worked with us in an expedient way and we're very helpful More

I don't mind waiting in the wait room. The chairs and atmosphere are comfortable. I like getting my tires rotated at oil change, and the complimentary car wash is a plus. The chairs and atmosphere are comfortable. I like getting my tires rotated at oil change, and the complimentary car wash is a plus. More

Service department staff always knowledgeable. I will say that oil changes are getting a bit pricey compared to other options out there. Also, I asked the service advisor to make sure they check t I will say that oil changes are getting a bit pricey compared to other options out there. Also, I asked the service advisor to make sure they check to see if the engine air filter needs replacing. That wasn’t noted on my invoice so I have no idea if that was done. More

I am happy with everything except the rattle I have that is coming from the back seat area. I really dont think the looked that hard to find. next time i buy a truck I will make sure there is a quite rid is coming from the back seat area. I really dont think the looked that hard to find. next time i buy a truck I will make sure there is a quite ride before I buy. More

The staff are always quick & willing to help. I’ve had Shawn As my service rep for many years & he’s always gone way above & beyond to keep me informed & taken good care of. I appreciate y’all ve I’ve had Shawn As my service rep for many years & he’s always gone way above & beyond to keep me informed & taken good care of. I appreciate y’all very much. More