Jannell Ford of Hanover

The dealer exceeded my expectation during the entire process. Harry was outstanding and was helpful. This is my 1st Ford and have always owned German cars. Very pleased and will be back for my servic process. Harry was outstanding and was helpful. This is my 1st Ford and have always owned German cars. Very pleased and will be back for my service with Jannell. More

When I showed up to pick up my Maverick it unfortunately was not the color I thought I purchased and said I wanted to cancel. Instead of them blaming me and giving me a hard time Ed had a check written bac was not the color I thought I purchased and said I wanted to cancel. Instead of them blaming me and giving me a hard time Ed had a check written back to me for my deposit without question. I looked at the vehicle and color again and asked my family members and they still liked it. I decided to buy it anyway. Had he been difficult or blamed me there is no way I would have ended up buying it More

Harry was great to work with under challenging circumstances (strike, chip issues, etc.). He also went above and beyond on the day of delivery - I was at the dealership for about 90 minutes going circumstances (strike, chip issues, etc.). He also went above and beyond on the day of delivery - I was at the dealership for about 90 minutes going through paperwork etc and I had my family with me, including my four year old son - and an hour and a half is a long time for a four year old! Harry went out of his way to make sure my son enjoyed himself - let him sit in the mustang, sat him in the Raptor and started it up, etc - Harry took the time to turn the day from a slog to an adventure. It wasn't something that impacted the sale, but it's something I'll remember. More

Jannell provided me with the best possible deal. Around. This is my 3rd leased truck with them and I can always rely on good customer friendly service. I purchase the maintenance package and have t Around. This is my 3rd leased truck with them and I can always rely on good customer friendly service. I purchase the maintenance package and have trouble-free service for 3 years. It is not always about the initial price, but with the number of cars around today, a relationship with a reliable and honest dealer is worth a lot. More

Easy to work with. Always available. Would definitely go back. Look forward to coming back. Always available. Would definitely go back. Look forward to coming back. More

It was a pleasure to do business with Harry McDougall. Through no fault of his or Jannell Motors it took six months to get the car delivered. Harry was very good about trying to keep us informed as to the Through no fault of his or Jannell Motors it took six months to get the car delivered. Harry was very good about trying to keep us informed as to the reasons for the delay. This is the fifth vehicle we have purchased from Jannell and likely not the last. More

My husband and I were shopping for a new Bronco and were literally looking all over the US for the one with the right color/engine/combination of features and of course the right price. We found one at Jann literally looking all over the US for the one with the right color/engine/combination of features and of course the right price. We found one at Jannell Ford that met all our needs and were able to negotiate a fair price over the phone- so that we did not make a wasted trip over there as they were not geographically very close. Once we got there it was super easy, low pressure and streamlined. We test drove the vehicle, signed the papers and put down our deposit. Harry, our salesperson was friendly and helpful and we never felt pressured by him or anyone else to "seal" the deal...we simply felt supported and taken care of. Eddie the sales manager was awesome, as well as Jillian and the finance manager Billy. The true art of a sales team is to make customers feel like they are being serviced and cared for rather than pressured and upsold. The team of professionals at Jannell, who obviously have a great working relationship and banter with one another, and who really seem to love their job and work environment translates into a great overall buying experience for the consumer. We picked up our vehicle yesterday, again assisted by Harry and the team and drove away feeling that this was one of the most pleasant new car buying experiences we have ever had. Thank you Jannell Ford! More

Dealership was nice and clean. Everyone was clean and friendly. We have been dealing with for years. Everyone was clean and friendly. We have been dealing with for years. More

Went above and beyond finding me a truck. Extremely satisfied would definitely recommend Jannell motors Extremely satisfied would definitely recommend Jannell motors More

I scheduled a prepaid service 3+ weeks in advance. They had my car all day 8-5, when I called to check in around 4 they told me that they did not service my car. They rescheduled me a week later, and They had my car all day 8-5, when I called to check in around 4 they told me that they did not service my car. They rescheduled me a week later, and again had my car all day 8-5 and did nothing, again I called around 4 to check in, again they did not inform me. They kept my car overnight and on the third day, the service was performed. When I asked if they could provide alternate transportation while they performed the service, they said no, even after the second scheduled day, they said no. They did not value my time at all. More