Jeff Belzer's New Prague

New vehicle pricing was very good and salesman was helpful in the car buying process. helpful in the car buying process. More

Niko was an outstanding salesman. he listened to our wants/needs, and went above and beyond, as he came in on his day off to finalize the sale. He is the reason we purchased the veh he listened to our wants/needs, and went above and beyond, as he came in on his day off to finalize the sale. He is the reason we purchased the vehicle from this dealership. More

I rarely leave negative reviews, but I feel others deserve to know about our experience. My husband leased a brand-new 2026 Ram truck, and within the first week it began experiencing electrical iss deserve to know about our experience. My husband leased a brand-new 2026 Ram truck, and within the first week it began experiencing electrical issues. The dealership was set to come and pick it up and bring him a loaner truck. After discovering a few loose fuses, he pushed them in and the problem temporarily went away. We cancelled the vehicle pick up because all seemed fine. The electrical issues emerged again, and we contacted the dealership to arrange another vehicle pick up. Jeff Belzer New Prague Dodge, where he leased the truck, is over an hour from our home. Because of his work schedule, he asked if they could pick up the vehicle, but was told it would be nearly two weeks before they could do so. Fortunately, his schedule unexpectedly opened up, so he drove the truck to the dealership himself. We got a loaner truck and was told not to tow anything with it. This was especially concerning because our daughter’s destination wedding was only two weeks away, and we planned to tow our camper for the trip. He left the truck with the expectation that it would be diagnosed and repaired in time. Instead, communication became the biggest issue. He was told someone would call him with updates, but days—and sometimes an entire week—would go by without hearing anything. He repeatedly called for status updates and left messages requesting return calls. More often than not, those calls were never returned. He asked several times to speak with the General Manager, Zach. It often took multiple days to receive any response, and on several occasions he was promised a call that never came. As a customer who had just leased a brand-new vehicle, we felt completely ignored and unimportant. To his credit, Service Manager Nick was outstanding. Once he became involved, he communicated with me daily, was honest about what they knew, and genuinely seemed to care about helping. He is the reason this review isn’t even more negative. Unfortunately, the truck’s problems became so complex that Ram engineers had to get involved because the dealership could not determine the cause. By that point, the truck had been in their possession for weeks, and he had already made my first lease payment on a vehicle we had only driven for about a week and a half. At that point, we no longer had confidence in the truck and wanted to discuss replacing it. Once again, he left multiple messages for the General Manager over the course of a week, asking to discuss my options. Once again, those calls largely went unanswered. Mechanical problems can happen with any vehicle. We understand that. What is much harder to accept is feeling ignored after making a significant financial commitment. A brand-new vehicle should come with dependable customer service, timely communication, and leadership that follows through on its promises. We appreciate the efforts of Nick in the service department, but the lack of communication and follow-through from dealership management overshadowed my entire experience. We expected far better from a dealership that came highly recommended by family. We were hoping for that small town dealership to be able to handle all of our future car purchases through. This was not the case with Jeff Belzer. Unfortunately, once the purchase/lease was made, they quickly showed how unimportant we were to them. They still have our truck. We have called 5 straight days asking for the GM to call us back. I hope this review encourages the dealership and GM to improve its communication and customer care. No customer should feel like they have to repeatedly chase down answers after purchasing a brand-new vehicle. More

Jim Johnson was a pleasure to work with. I felt like he was willing to go to bat for me in a world where car sales have been take it or leave it. Overall the experience of the dealership was I felt like he was willing to go to bat for me in a world where car sales have been take it or leave it. Overall the experience of the dealership was pleasant. I would definitely reach out to Jim again for when I need another car. More

All of the staff were very friendly and professional. It was an overall great experience. It was an overall great experience. More

The worst experience purchasing a vehicle I've ever had. From the start it was a terrible experience. If this wasn't the exact car that I wanted I would have walked out within the first 10 minutes. From the From the start it was a terrible experience. If this wasn't the exact car that I wanted I would have walked out within the first 10 minutes. From the salesman to the delivery of the vehicle, I felt like I was just a sale not a person. Not one person thanked me or congratulated me on my purchase. It's like it's nothing that I bought a large purchase from them. Guess they do not think it's a big deal for people to spend their hard earned money at their dealership. Not to mention that their mistake of misplacing the checks I brought to purchase the vehicle became an issue. They handed them back to me in my sales paperwork unbeknownst to me. Once they were located, arrangements were made for them to pick them up from my house (since its an hour round trip), no one showed up for 11 days after I purchased the vehicle. Only after I called again to let them know that no one had been by to get them did it become an urgent issue on their part and they wanted the checks ASAP. They wanted to come pick them that same day at 8:30pm, I told them tomorrow would work better, AND once I said that they threatened me with "theft".... it was your finance departments mistake, I helped to get the situation rectified and suddenly I'm the one that gets threatened. Horrible customer service. I will never buy from a Jeff Belzer's dealership again. Lesson learned. Buyer beware! More

Less than a year later, my Chevy Malibu is needing an entirely new transmission. I bought a used car in August of 2025, it is now 6/1/2026. I felt pressured the entirety of the transaction to leave w entirely new transmission. I bought a used car in August of 2025, it is now 6/1/2026. I felt pressured the entirety of the transaction to leave with a car, and when I asked to view other cars, the salesman seemed annoyed that I would want to test drive/compare others. In hindsight, I should've left without a car, as I already (less than a year later) don't have a car from Jeff Belzers. More

Joe was a fantastic salesman took care of everything very efficiently. Returned calls and messages quickly took care to make the experience a great one! very efficiently. Returned calls and messages quickly took care to make the experience a great one! More

Kyle and the others are great to work with and made the process simple to deal with. process simple to deal with. More