Jeff Haas Mazda - Service Center

I just got back from your dealership where I was told that the oil change and tire rotation I scheduled for today was made for yesterday. It took me 15 minutes to get ahold of a person so that there were that the oil change and tire rotation I scheduled for today was made for yesterday. It took me 15 minutes to get ahold of a person so that there were no mistakes because of a computer error. I saw the company sent a confirmation email, but I didn't think to check it because I was very specific and I thought they were confirming my wishes. I have already had problems in the past, telling me that water on a headlight would not allow me to renew my license, (not true) and that such repairs were not covered by my bumper to bumper warranty(they wanted 1000 dollars to drain the water). I could tell the young man was used to complaints because he just stared into space when I complained. I have always gone to the dealer and now I can't. Shame on you! More

My recent experience at Jeff Haas Mazda's service department was nothing short of a nightmare. Here's why: I was left to languish in their waiting room for a whopping FOUR HOURS for what should ha department was nothing short of a nightmare. Here's why: I was left to languish in their waiting room for a whopping FOUR HOURS for what should have been a routine oil change and cabin air filter replacement. It's clear that Jeff Haas Mazda has zero respect for its customers' time. I came in at 1PM and left just after 5PM, which meant competing with the afternoon rush-hour traffic. They eventually comped the service and apologized for the wait, but time is money and I would have gladly paid for a reasonable amount of time. If you cherish your time, steer clear of Jeff Haas Mazda's service department. Their combination of ineptitude and lack of communication is an insult to their customers. More

Have been dealing with Carlos Guzman for 10 years. Bought 2 Mazdas from Jeff Haas in 2012. Carlos has always handled my service needs and alerted me when any issue needed to be addressed. He is just p Bought 2 Mazdas from Jeff Haas in 2012. Carlos has always handled my service needs and alerted me when any issue needed to be addressed. He is just perfect in every way. Had an accident this week and he steered back to Best Collision. Helped me out on a few things to be aware of…I can run thinking or ideas past him and get good advise that I trust! Just appreciate him so much…he looks after me and you just don’t seem to get that personal touch nowadays. You do at Jeff Haas Mazda-especially with Carlos Guzman. Always courteous, respectful and helpful. More

This is one of the best Associates you have working in the service! I've been coming to Jeff Haas Mazda since I bought my 1st Mazda over 25 years ago! Alan was my Service Advisor than and has kept me comi the service! I've been coming to Jeff Haas Mazda since I bought my 1st Mazda over 25 years ago! Alan was my Service Advisor than and has kept me coming back!! Thank you Alan for using the Golden Rule! More

Charming and well spoken, but stingy and money-oriented I had my car serviced by Allan a couple times and he is well spoken and friendly, but don't be fooled! He has recommended unnecessary services and ex I had my car serviced by Allan a couple times and he is well spoken and friendly, but don't be fooled! He has recommended unnecessary services and expensive tires and is quite stingy about allowing coupons directly advertised on the Jeff Haas website. Reminds of the typical salesperson who is charming but deceiving :(. More

Always a Pleasure going to Jeff Haas Mazda Every time i go into the Jeff Haas Mazda dealership to get my car services Todd always helps me out. he always looks out for me explains everything in Every time i go into the Jeff Haas Mazda dealership to get my car services Todd always helps me out. he always looks out for me explains everything in great detail and always goes out of his busy schedule to help in whatever i need from a light bulb to suspension work. He's an amazing friend and a great customer services person. He simply the best and my car always comes out looking like new thanks to Todd's wonderful experience and care. More