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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.6
1,166 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,166 reviews

May 06, 2024

I came in looking for a car. I was greeted as soon as I walked through the door. They got me in a car More

by TAMIKA29SMITH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024

Jeremy Franklin does an excellent job with service and take time to do it right More

by Jesuswept7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024

Very good customer service. They worked with me to get me driving a great SUV. More

by WILLIAMHUNT30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin M
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 24, 2024

I was there February 29th and traded my car in. Brandon Brown was my sales guy and he did a great job. He took his time working with me even though it was his day off.... The staff here is very we More

by aj5672
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Aj5672, we really appreciate your positive review! Thank you so much for sharing your positive experience with us! We greatly appreciate your continued trust and loyalty to our dealership. We're thrilled to hear that Brandon provided exceptional service, going above and beyond even on his day off. Delivering excellent customer service is our top priority, and we're glad to hear that our staff made you feel welcome and valued throughout your visit. We look forward to serving you again in the future and continuing to exceed your expectations. If you ever need anything, please don't hesitate to reach out. Thanks again for choosing us!

Helpful
March 19, 2024

Kenneth is very pleasant and respectful when answering all our questions and concerns about buying a new Outlander. More

by Steve Adams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Steve Adams, thank you for the high star rating! We're thrilled to hear that Kenneth has been providing you with excellent assistance and addressing all your questions and concerns. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Helpful
March 18, 2024

I have had a very pleasant experience today with Brandon. .I'm not very well in social settings and he made me feel comfortable and made my purchase very easy and professional. More

by Robert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Robert, thank you so much for the positive review! We're delighted to hear that Brandon provided you with such a positive and comfortable experience during your visit today. Ensuring our customers feel at ease and well taken care of is incredibly important to us, and it's fantastic to know that Brandon's professionalism and attentiveness made your purchase process smooth and hassle-free. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to make sure your automotive experience continues to be as pleasant as possible. Thank you for choosing us for your purchase!

Helpful
March 09, 2024

Quick and fast service, I was in and out within 20 minutes The staff was extremely friendly More

by jone4167
Recommend Dealer
Yes
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Mar 12, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jone4167, thank you so much for your high rating! Thank you so much for taking the time to share your experience with us! We're delighted to hear that our service met your expectations and that our staff made your visit a pleasant one. Providing quick, efficient, and friendly service is what we strive for every day, and it's wonderful to know that we were able to make your time with us enjoyable and hassle-free. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Thank you for choosing us!

Helpful
March 06, 2024

The service I received was great. I would definitely recommend to others. It was a very comfortable set up in the service area. I was able to use the computers and continue to do my w More

by nursebwise
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Nursebwise, we appreciate your positive review! We're delighted to hear about your positive experience at our service center! Ensuring that our customers receive top-notch service in a comfortable and convenient environment is our priority. It's great to know that you were able to continue with your work seamlessly using our facilities while your car received the care it needed. Your recommendation means the world to us and motivates us to maintain and exceed the high standards we've set. Thank you for taking the time to share your feedback. We look forward to welcoming you back in the future and continuing to provide you with pleasant experiences.

Helpful
March 02, 2024

I had a great experience. They got me into my car for $0 down and no trade ins. I will be returning! More

by faithanng
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Mar 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Faithanng, we appreciate your positive review! We are thrilled to hear about your great experience with us and that we were able to get you into your car with $0 down and no trade-ins we strive to make the car buying process as smooth and accessible as possible, and it's wonderful to know that we were able to meet your needs effectively. Your satisfaction is our top priority, and your feedback is a testament to the hard work and dedication of our team. We are so glad that you'll be returning, and we look forward to serving you again in the future. Thank you for choosing us for your car-buying needs. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Helpful
March 01, 2024

Great Service with an easy on-line check in with service appointment reminders via texts. More

by jeffryld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sevice Writer
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Mar 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jeffryld, thank you so much for your high rating! Thank you so much for your kind words and for highlighting our online check-in and service appointment reminders via text. We're thrilled to hear that you found our service to be great and our processes convenient. Our goal is always to make your experience as seamless and hassle-free as possible, ensuring that every interaction with us adds value to your day. Your feedback is incredibly important to us, and it's feedback like yours that helps us to continually improve and refine our services to better meet the needs of our customers. If there's anything more we can do to assist you or enhance your experience further, please do not hesitate to let us know. We look forward to serving you again soon!

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