Jerry Ulm Chrysler Dodge Jeep Ram

Daniel Vasquez was very helpful and patient in working with me to make a decision and answered all of my questions and concerns. He gave me the information I needed to make the best decision on my new je with me to make a decision and answered all of my questions and concerns. He gave me the information I needed to make the best decision on my new jeep. They also had the most inventory of any dealership in the area. More

Great communication with all staff and especially my service writer Rich. Always accommodating and easy to work with. service writer Rich. Always accommodating and easy to work with. More

Well. ..may car was stolen off the lot....hard to give a "5" Star. On the other side...Derrick and Bryan have been super so far. ..may car was stolen off the lot....hard to give a "5" Star. On the other side...Derrick and Bryan have been super so far. More

Julius really did an excellent job of helping me! .It’s my first time purchasing a car and it felt so easy! Julius and his team took good care of me, it was a smooth process! Thanks to you! .It’s my first time purchasing a car and it felt so easy! Julius and his team took good care of me, it was a smooth process! Thanks to you! More

This dealership has a great assortment of new vehicles. Thank you very much to Paul Greene and Azam for assisting me with getting in the car I've always wanted, i plan to return to this dealership for all Thank you very much to Paul Greene and Azam for assisting me with getting in the car I've always wanted, i plan to return to this dealership for all my car needs if they continuously provide this level of service. More

My experience with Jerry Ulm, was very pleasant, professional, none pushy, educational & not rushed. My salesman Ali was really great, I told him that I was not settling because I came to get exact professional, none pushy, educational & not rushed. My salesman Ali was really great, I told him that I was not settling because I came to get exactly what I wanted. He made sure that I not only like my Brand New 2024 Jeep Wrangler but was in Love with it and I Am😍😍 The Finance&Sales Teams were amazing as well! Thank you All😘 More

Bought my second car from here within 2 years. One of the better dealerships ive been too. I started with Caleb over the phone who was very helpful, nice and patient. Mike I. was my salesman in pe One of the better dealerships ive been too. I started with Caleb over the phone who was very helpful, nice and patient. Mike I. was my salesman in person who was extremely fair, informative, friendly and helpful as well. MOST IMPORTANTLY down to earth, no b.s. He leveled with me very well to get the best deal i possibly could. I would do business with them both him again. As well as the finance manager Brian Acosta all the same compliments as above. These three are a must for your sale! More

I purchased a 2021 GMC sierra at4 last week. I signed a contract with my sales associate Daniel Vasquez stating the purchasing price was $56,000 out the door, which included taxes and fees compl I signed a contract with my sales associate Daniel Vasquez stating the purchasing price was $56,000 out the door, which included taxes and fees completely. No additional costs or extended warranties were added to the finalized price that I negotiated with salesman Dani. The deal was for $56k, I have gave a certified check for 23k, meaning the correct loan balance should be $33,000. My chase bank loan statement currently reads $36,242.40. All of the paperwork was signed the night of the agreed purchasing price with Steven Heard (this guy is an absolute crook) and I was to return the following day to drop off the certified check for $23,000. The price of the vehicle was stated by Daniel to include low jack anti-theft and tru-bundle with the finalize deal of $56,000, but when I get my first loan statement, the loan reads $59,242.40, $630 per month; which was $3242.40 more than the deal we agreed upon the night of the signing. Daniel showed me the price of the truck for a 75 month lease and it was around $550 per month and the total value a truck was $56,000, I signed a paper document with Daniel agreeing to the purchasing price of $56,000 (this document was placed within my contract paperwork which mysteriously disappeared, and is no longer part of the record) and it was sent over to the finance department where I met Steven. I never agreed to any additional fees, warranties or anything else and according to the original deal with Daniel, the total of $56,000 purchase price that was to include the true bundle package and the low jack anti-theft device without any additional fees. This was to be the price of a vehicle out the door, including these two packages. Closing the deal was rushed due to the shop being closed and everyone wanting to leave. When I was was signing the purchasing agreement/contract I was presented by Steve paperwork and physical copy that showed $56,000. The plan from Steven was to meet at 12 PM the following day to drop off the check with him and then get the keys. I returned the following day with a certified check from Chase at 12pm to finalize the deal. When I arrived Steven was in with clients and he was unable to leave his office at the time. He came out of his office and noticed me to grab the check and he just requested the car insurance which I forwarded. Then I received the keys, I never received any paperwork this day or anything else, which was very confusing. Steven instructed me that he would forward me all the paperwork. I have been trying to reach out to the finance department for the last week. When I first called Steven, was out of the office so I emailed him about the loan discrepancy amount, and I never got a response. When I called again I was told somebody would reach out to me from the finance department and I never received a call back. I called Steven again, he at the time was in with a client and unable to discuss the loan amount. In summary $3,242.40 was added to my loan amount through chase bank which was never discussed at the signing. After receiving, no call back I contacted Adam Clarke and he presented me a contract with a different number than the agreed-upon purchasing price. He said he would get to the bottom of it but after 4 days of no response my only option was to return to the dealership (I live in Fort Myers. It was a 2 Hour drive for me ) to discuss this in person because I was getting no reply via email or phone contact. Adam had no record of the original purchasing price. When we get into discussion about how he stated that the additional $3000 was because" I added the true antitheft low jack to the final purchasing", which was never discussed. Adam gave me $3000 back for the true bundle an antitheft which was supposed to be included in the deal. Even though it wasn't for the full amount of $3242.40 I was happy to get some of my money back, but I took a loss of $242.40 on this deal from the original agreement. More

The staff is friendly, but defenitely go see Ali. He made the dredded car buying experience a breeze. He made the dredded car buying experience a breeze. More

friendly staff,very helpful in getting what I needed done in timely fashion salesman was great. in timely fashion salesman was great. More