Jerry Ulm Chrysler Dodge Jeep Ram

Alex Greer and the finance advisor Gero were friendly, provided speedy service, and are the ultimate professionals. provided speedy service, and are the ultimate professionals. More

Work with us till we drove off with our new vehicle very Please, still alive with everybody there Please, still alive with everybody there More

I had a great experience from start to finish. Everyone was kind and greeted me and they weren’t pushy. M My sales representative Chris Jr. Was kind and helpful and went above and beyond. I will d Everyone was kind and greeted me and they weren’t pushy. M My sales representative Chris Jr. Was kind and helpful and went above and beyond. I will definitely be recommending friends and family to this dealer and shopping here again myself, More

They did an amazing job getting me down to a monthly payment that I could make. Definitely always love dodge dealer. payment that I could make. Definitely always love dodge dealer. More

I only dealt with Kevin over the phone to solidify some numbers and unfortunately he went on vacation when I could come in but he is the reason I came in! Great guy numbers and unfortunately he went on vacation when I could come in but he is the reason I came in! Great guy More

I recently purchased a Jeep from this dealership, and I want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowle want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowledge of the vehicle and ability to understand what the customer is looking for is exceptional. Even when the process became frustrating, he remained professional and tactful in his communication, which is why I gave him 5 stars. He demonstrated that he understands the importance of completing the job and ensuring the customer is taken care of all the way through. I also want to recognize Martin, who was outstanding during the closing process. He took the time to explain the dealership’s history and carried himself with professionalism, making the final steps of the sale smooth and informative. Where my experience fell short was in the financing process. Despite coming in with a pre-approved check from my bank, I felt pressured to use the dealership’s in-house lender. Both the Finance Manager and Devonte insisted they could secure a better interest rate, but I had already made my decision. I explained that I wanted my wife involved in the process, but since she works the night shift at a hospital, it wasn’t possible for her to come in before work. Unfortunately, the Finance Manager continued to push for it, without fully considering our circumstances—including the fact that we live in Wesley Chapel and she would have had to fight Tampa traffic before her shift. As a U.S. service member with a spouse who is a first responder, I found this lack of flexibility and understanding disappointing. Once I made it clear I was moving forward with my pre-approval, I noticed a shift in tone and demeanor from both the Finance Manager and Devonte. While Devonte handled it professionally, it was clear that there was frustration and an eagerness to conclude the process. I also wish more time had been spent upfront explaining the warranty options and coverage. Had that been communicated earlier, I could have budgeted for it instead of paying out-of-pocket later. To add to the frustration, within 15 minutes of leaving the dealership, the Auto Start/Stop warning light came on in my new Jeep. I also noticed a knocking sound during shifting when accelerating, which makes me question whether the vehicle had been properly serviced before sale. This experience leaves me unsure if I want to return here for servicing. Overall, the dealership itself is impressive and clearly moves a lot of Jeeps. However, I would encourage the management team—especially in finance—to put more focus on customer care and to recognize that not all customers can or should be pressured into using in-house lending. Incentives and kickbacks should never come at the expense of customer trust. With that said, I want to sincerely thank Devonte and Martin for their professionalism. They were the highlights of my experience and truly represent what good customer service should look like. More

What an incredible experience. Ryan was incredible to work with. Great person. Treated me very well. It was a great time at Jerry Ulm! Ryan was incredible to work with. Great person. Treated me very well. It was a great time at Jerry Ulm! More

Everyone that assisted me was very polite. Malik had (2) vehicles ready for me to Test Drive as soon as I arrived. The transaction was very smooth & any questions I had were answered thoroughl Malik had (2) vehicles ready for me to Test Drive as soon as I arrived. The transaction was very smooth & any questions I had were answered thoroughly. Great doing business with them & would definately return for future purchases. More

It was a pleasure working with Stephen and Devonte. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. Stephen’s no pressure sales approach and Devonte’s consistent communication helped seal the deal and make the experience painless. More

Austin was great, if your looking for no pressure buying experience with a knowledgeable and patient sales person ask for Austin! experience with a knowledgeable and patient sales person ask for Austin! More