Jerry Ulm Chrysler Dodge Jeep Ram

Bait and Switch For years I’ve had terrible experiences with the sales people at this dealership. I now purchase all my vehicles at Greenway Jeep in Orlando. I p For years I’ve had terrible experiences with the sales people at this dealership. I now purchase all my vehicles at Greenway Jeep in Orlando. I purchase a new Grand Cherokee every two years and each time I go to Jerry Ulm to start as they are the closest dealership to my home, only to leave disappointed with how they treat their potential customers. This year was no different. I brought my Jeep in for an oil change and while it was there a sales person approached me and stated if I ever wanted to trade my SRT in to let him know as they were interested in purchasing it. He proceeded to hand me a card with a “guaranteed” trade value of $40,000. A week later I found out they were under new management and decided to give it a try one last time. I reached out via the internet when I found a vehicle I was interested in, they immediately called me and we began the discussions. I made them aware of the card I was given regarding my trade value and the salesman said “great we can honor that let’s get you into this new car”. Please keep in mind the vehicle i was interested in was a 1 year old used SRT. A few hours later I was contacted and told that the sales manager would not honor the trade value because “those cards are for new vehicles only”. Interesting no where did it state the trade was only good when purchasing new, I proceeded anyway to have them value my vehicle. Hahahaha wow they came back with a trade value of $32k. When I questioned the value I was told that’s the KBB value hahaha. Interesting when I look up my value on KBB it shows a trade value of $36-$39 and private party of $39-$45. Soooo how did we get $32k? They had no real answers except “that’s the value”. Bait and switch! When I called them out on it they had nothing to say and no way of explaining the discrepancies except that I needed to purchase new. Plain and simple if you’re purchasing a vehicle stay as far away from this dealership as you can. They are the epitome of what you hate about car sales through and through. Please learn from my many chances and many mistakes that I’ve given them to earn my business that they are TERRIBLE! What’s crazy is the service department I’d give 5 stars! Amazing people and so helpful, sales department hahaha if I could give a negative rating value I would! More

Excellent experience! Best dealership we’ve ever dealt with!! Hands down! Friendly, respectful, reasonable people that made buying a care quick,easy, and enjoyable! Can’t t Best dealership we’ve ever dealt with!! Hands down! Friendly, respectful, reasonable people that made buying a care quick,easy, and enjoyable! Can’t thank them enough! More

Great experience My salesman Jerry Clarke & the team helped me find the right car. The management team helped me find the right price at the right interest rate. My ca My salesman Jerry Clarke & the team helped me find the right car. The management team helped me find the right price at the right interest rate. My car is beautiful. If you need a car, van, truck, suv, see Jerry Clarke. He cares about his customers More

D review by customer D was a cool salesman. Didn’t feel like he was just trying to screw me over. Was honest. I always appreciate good human interaction. D was a cool salesman. Didn’t feel like he was just trying to screw me over. Was honest. I always appreciate good human interaction. More

Good dealership Worked well with our budget to get me into the van that I really wanted. Took awhile to get van ready but still was an overall easy process Worked well with our budget to get me into the van that I really wanted. Took awhile to get van ready but still was an overall easy process More

Service Si — Sales No Remember in sales that the salesmen are there to make mont for Jerry Ulm. Lots of dazzle-dazzle — don’t care after the deal. Service is awesome, howev Remember in sales that the salesmen are there to make mont for Jerry Ulm. Lots of dazzle-dazzle — don’t care after the deal. Service is awesome, however. Service Manager Carlos Batista is the best, so I went ahead with the deal knowing he and his team will care for the car. Example of non- caring in sales. I asked that the car be detailed and have the 23 point inspection before I picked it up. I was assured by sales it had been detailed, but it had trash in the front seat and back area , so I don’t think so. Requested again plus asked for the 23 point inspection report. Even copied the General Manager Joey Falco on this and no response (2 weeks) . More

Awesome Experience! From the 1st phone call to driving off the lot, the experience was simple and straightforward with no games. Everyone was very professional.and helpf From the 1st phone call to driving off the lot, the experience was simple and straightforward with no games. Everyone was very professional.and helpful through the entire process. I would definitely recommend them. Manny, Kyle and Billy were great to work with And I'll be back. More

Ryan Christian delivers my dream Jeep! I want to thank the professionalism with my dealer. Ryan found me the Grand Cherokee that I truly wanted within minutes. I guess I’m grateful that my I want to thank the professionalism with my dealer. Ryan found me the Grand Cherokee that I truly wanted within minutes. I guess I’m grateful that my first visit didn’t work out at JUCDJR since it made the second time seem super smooth and fast. Thank you Ryan for looking out. I’m so thankful that you came through from the first phone call I had with you. You located me what I wanted. When I went outside to meet you I was thrilled that you listened to all the details and expectations from me and delivered as promised. Thank you for being such an amazing human being. Thanks to Albert Franco for working with me to wrap up my purchase. I am going to definitely let everyone know where I got my Jeep Grand Cherokee X. Thank you for a great experience, the second time. Have to say that if my first time at this dealership wasn’t the best. I was promised not to worry about anything just to come in. I was promised things from Jerry Clarke that never came through. I really didn’t want to buy from here, except that I grew up in Tampa and I’ve always passed this dealership on my way to school or to the airport. This was all before the mall ever existed around here. I’ve always wanted to buy a Jeep from this location. Thanks to Ryan, I’m a happy and grateful Navy veteran with my new 2019 Jeep Grand Cherokee X. More

Eric Gonzalez and the Jerry Ulm crew exceded our ecpectation Eric Gonzalez took the time to listen to us and our needs for a car after someone ran a stopsigh and “T” boned her. He found her dream car in our bud Eric Gonzalez took the time to listen to us and our needs for a car after someone ran a stopsigh and “T” boned her. He found her dream car in our budget. She felt secure in the Jeep and Eric spent time to teach her to adjust the mirrows, use the controll panels and take her out for a drive. All these little things made her feel more confident about driving again. Thanks to everyone at Jerry Ulm for making my daughters dream car a reality🌺 More

Great customer service Ryan is a well trained salesman, who knew everything about my f150’s specs and options, which if you ask me is wonderful in a non-Ford related dealers Ryan is a well trained salesman, who knew everything about my f150’s specs and options, which if you ask me is wonderful in a non-Ford related dealership. The whole team is welcoming, offering you help and water or coffee every step of the way. More