Jerry Ulm Chrysler Dodge Jeep Ram

Julius, Martin, and finance were all outstanding! ! Excellent service! Will buy from Jerry again! Appreciate the attention to detail and speed of the process ! Excellent service! Will buy from Jerry again! Appreciate the attention to detail and speed of the process More

Paul was very attentive and helpful to our questions about the vehicle I would recommend Paul to help with another customer. about the vehicle I would recommend Paul to help with another customer. More

Was referred to the dealership by a experwho had recently purchased a Grand Wagoneer. I ended up purchasing a used Ford Bronco. In general, the experience leading up to the final stage (i.e. signing pape purchased a Grand Wagoneer. I ended up purchasing a used Ford Bronco. In general, the experience leading up to the final stage (i.e. signing paperwork) was above average when compared to my past experiences purchasing vehicles. I would have given 4 stars if it were not for the horrendous customer service experienced at the hands of Steven Heard. This person insulted me as a customer and used an aggressive tone with me after I politely declined warranty programs (especially since the car I purchased is still under factory warranty). Steven became so visibly distraught and presented aggressive posture and tone in his voice and calling me rude before papers were signed. I was thinking about walking away from the deal just because of his demeanor. This guy is unprofessional and does not have an ounce of customer service related vision in his grasp. He did not even offer a hand-shake or a thank you for doing business after papers were signed. I was completely speechless with his attitude. Because of this, I am not inclined to recommend any of my other friends to purchase vehicles if Steven is involved. During this experience, I texted my friend who referred me to your dealership and shared my story. His exact response was "....is it Steven Heard?...I didnt like him). I hope the dealership addresses customer concerns like this and not have others experience what two recent customers have experienced. More

Hands down the best dealership experience we have had in over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for us when we arrived, car was clean and gassed up. We were in and out in an hour. Jerry Ulm has earned a repeat customer. James are Carter are the best. The finance manager was awesome as well. More

Everything was great and staff was helpful. The techno music was a little bit annoying. The techno music was a little bit annoying. More

From when I first walked in everyone was very nice and helpful. When I decided on the vehicle I wanted to process was super easy and I was able to leave with the car that day. helpful. When I decided on the vehicle I wanted to process was super easy and I was able to leave with the car that day. More

Dealership was clean and everyone was helpful and friendly. The techno music as a little annoying. friendly. The techno music as a little annoying. More

Mid of the road. Nothing outstanding and nothing wrong either. They couldn't sell us the second car that we were looking for. The car was supposed to be ready for Nothing outstanding and nothing wrong either. They couldn't sell us the second car that we were looking for. The car was supposed to be ready for pick up Wednesday AM (deal was done the previous Saturday). When we arrived, it wasn't ready. Needed gas, cleaning and for some reason it took 45 minutes to install the tag and bring the car around? More

I had a great experience trading in my vehicle for a certified pre-owned vehicle. Both the sales and finance teams were fantastic and personable, and I would choose this dealership again. certified pre-owned vehicle. Both the sales and finance teams were fantastic and personable, and I would choose this dealership again. More

Nick and Michael did a great job and took a lot of time with many different options. with many different options. More