Jessup Auto Plaza - Service Center

Took my Suburban in for basic service but the next day after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent after getting it back I found transmission fluid pooled up underneath the vehicle. Leo my service advisor was very apologetic and immediately sent for a tow truck to bring it back to the dealership. He then arranged for a rental car. Soon after that, it was determined the technician overfilled the transmission fluid. They fixed it and I was on my way. Sometimes in business problems are gonna happen, but it’s what you do about the problem that counts. More

They always take such great care of my car! ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chr ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chris, Ron, and Melissa run an awesome department from the advisors to the technicians. Everyone should bring their cars and trucks to Jessup Auto Plaza’s Service Department. They’ll take care of your car with a smile!! Thank you!! More

they couldn’t look at my safety restraints because of my low battery or diagnose it do to that so xxxx my safety right low battery or diagnose it do to that so xxxx my safety right More

We were checking on a nail in a tire and through the diligence of the service department we found that our tires sorely needed replacement. They were in bad condition. Afterwards we left for our home i diligence of the service department we found that our tires sorely needed replacement. They were in bad condition. Afterwards we left for our home in Oregon with confidence on new tires. Thanks Jessup for taking care of us and our safety. More

Excellent costumer service definitely I’ll recommend it and Leo es the best he take serious is work and Leo es the best he take serious is work More

The people of Jessup make this dealership my preferred place to shop and get service place to shop and get service More

My entire experience with Jessup Service was positive. It was super easy to make an appointment through the Cadillac app. When I arrived I was quickly greeted and checked in. I really liked that right It was super easy to make an appointment through the Cadillac app. When I arrived I was quickly greeted and checked in. I really liked that right after I checked in I got a text from Sergio that I could use to communicate with him throughout the time my car was in for service. Sergio was very communicative and helpful. My car ended up needing a new tire so I had to return a day later to get the tire mounted and when I did return Sergio made sure the car went right back to have the tire installed while I waited. It was a great service experience overall. More

Jessup makes it right! Thanks to Dave Anderson and the technical team for resolving an electrical issue on our new 2025 Equinox EV. Thanks to Dave Anderson and the technical team for resolving an electrical issue on our new 2025 Equinox EV. More

Paytrick was knowledgeable and efficient and, consequently, I had a very positive experience at Jessup. It, also, was probably the shortest turnaround I've had for routine service. consequently, I had a very positive experience at Jessup. It, also, was probably the shortest turnaround I've had for routine service. More

Mellisa was courteous and attentive. She made sure my concerns are taken cared of. She's excellent! She made sure my concerns are taken cared of. She's excellent! More