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Jim Butler Chevrolet

Fenton, MO

4.3
7,626 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,626 reviews

February 23, 2023

I had to use a day off to take my $53000 truck in to get the radio fixed and I just spent 30 minutes driving home in complete silence because the regular old radio wouldn't come on!! Not even close to impr More

by playball034
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recognize either of those names listed
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Your newer truck has way more technology in the radio than your Volkswagen. It seems that your issue wasn't resolved. Next time, we suggest that you use the drop off service and/or our complimentary shuttle service. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2023

I have always had a good experience with this dealer. I have purchased 5 vehicles with them and always take my car there for maintenance More

by dianelinck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 23, 2023

MY CRYSTAL SHIELD WARRANTY WAS NOT EXPLAINED CORRECTLY. WAS NOT TOLD IT IS DONE OFF SITE,NEED TO DROP OFF FOR THE DAY, AND LOST A 1/2 DAY VACATION BECAUSE OF THAT. DECIDED THE EFFORT FOR A WINDSHIELD COVER More

by mmclean44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Darr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. If you have not been refunded or received a service, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2023

I was happy n pleased with my treatment on the 17th of February with my purchase of my new 23 malibu! More

by kirkpatrick.julie1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
Mar 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 23, 2023

Poor communication did not return calls upon multiple requests. Everyone I spoke with just kept passing the responsibilities to someone else who also didnt do anything to help More

by jeremyz1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 23, 2023

Brian did an amazing job explaining everything to me. I would recommend him to a friend. More

by nathan.shank.1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 22, 2023

The dealership is top notch. Brian Reis goes above and beyond for his customers. When it is time for a new vehicle we will be back for sure. More

by Lightshow432
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

February 22, 2023

Bill and Kim were very nice and knowledgeable when I tried my best to explain my problems. They figured it out and had it fixed right away using my warranty to cover most of the costs. More

by WOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill that works with Kim Hausmann
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 22, 2023

Good service, friendly employees. We weren’t there for any type of actual service work but everyone we encountered was nice and the programming we had done was down timely. More

by R. Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 22, 2023

Great staff but perhaps misunderstood what I requested to check front end because of rattling. Still have same issue. More

by Thesaint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. If you are still having the same concerns, please don't hesitate to bring your vehicle back to us.

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